Head Of After Sales Department

Công ty TNHh Việt Nam Suzuki

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 17/10/2025

Chi tiết công việc
Giới thiệu công ty

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Main responsibilities:

1. Department Leadership & Strategy

Lead the After Sales department (Service & Parts) to achieve business objectives ·
Develop strategies and implement strategic plans to improve operational efficiency, profitability, and customer satisfaction
Establish KPIs and monitor department performance, ensuring continuous improvement
Manage departmental budget, optimize resources, and ensure cost-effectiveness

2. Customer Service & Dealer Support

Handle customer inquiries and complaints, ensuring high-quality service delivery.
Provide technical support to dealers to maintain consistent service standards.
Build strong dealer relations and ensure service standards across the network.

3. Market Intelligence & Business Development

Monitor industry trends, competitor activities, and customer insights to identify improvement opportunities.
Identify and develop opportunities to strengthen service competitiveness and customer loyalty.
Collaborate with other departments to coordinate initiatives to enhance customer loyalty and service competitiveness.

4. Compliance & Governance

Ensure compliance with laws, regulations, and company policies.
Promote ethical practices, transparency and operational excellence across all after-sales operations.
Perform other duties as assigned by the Company.

5. People Development & Leadership

Lead, recruit, develop, and retain talent within After Sales team.
Oversee training, evaluation, and development of Dealer's staff
Foster a high-performance culture within the department

Reported to: General Director

Criteria for recruitment

Qualification Requirements
- At least 5 years of experience in automobile/motorcycle services/ after-sales
- Including at least 5 years in a managerial or leadership role.
- Fluent in English (spoken & written).
- Proficient in data analysis and reporting
- Proficiency in Microsoft Office (Excel, Word, PowerPoint).
- Bachelor's Degree (minimum requirement)
Competencies & Personal Attributes
- Strong leadership and organizational management skills.
- Excellent communication, negotiation, and problem-solving skills.
- Customer-oriented mindset with high accountability.
- Strategic thinking with analytical and decision-making capability.
- Ability to work independently and collaborativel

Other information:

Working place: 02, Pho Quang Street, Tan Binh District, HCM City
Working time: 7:30 - 17:30, from Monday to Friday

Benefits:

Allowances: Lunch (35.000 VND/working day) & Transportation
Salary Review and Bonus
PVI Healthcare Package
Company events: Family Day, Company Trip, Year-End Party, Sales Achievement Party
Flexible working hours; Vehicle purchase with discounts
Subsidy for learning driving licenses and foreign language classes

Thông tin chung

Ngày hết hạn: 17/10/2025
Thu nhập: Negotiable

Nơi làm việc

02, Pho Quang Street, Tan Binh District, HCM City

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Quy mô công ty

Từ 501 - 1000 nhân viên

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