Head of Lifecycle

CÔNG TY TÀI CHÍNH TNHH MTV HOME CREDIT VIỆT NAM - Home credit vietnam

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 13/04/2024

Chi tiết công việc
Giới thiệu công ty

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KEY RESPONSIBILITIES

Develop and implement a comprehensive lifecycle strategy to optimize customer acquisition, retention, and cross-selling opportunities
Collaborate with cross-functional teams to align lifecycle initiatives with overall business objectives
Utilize data-driven insights to segment customers based on behavior, preferences, and demographics
Identify opportunities for cross-selling, upselling and targeted promotions based on customer needs and behaviors.
Tailor communication and engagement strategies for each segment to maximize customer lifetime value
Design and optimize onboarding processes to ensure a seamless and positive experience for new customers
Implement initiatives to educate customers on our products and services, driving early engagement and satisfaction
Develop and oversee retention programs to reduce churn and increase customer loyalty
Implement personalized offers and support customer loyalty programs or rewards to enhance the overall customer experience
Utilize analytics and KPIs to measure the effectiveness of lifecycle strategies
Provide regular reports and insights to senior management on customer trends, engagement, and performance
Collaborate with Product, Sales, Online, Marketing, Risk and Finance teams to create targeted campaigns and promotions
Work closely with the Data & CRM technology team to leverage CRM and Marketing automation tools for effective lifecycle management
Stay updated on emerging technologies and industry best practices to enhance customer experiences

JOB REQUIREMENTS

Bachelor's degree in Business, Marketing or Finance
Proven 05 years experience in a senior-level role within Consumer Finance/ Banking/ E-commerce/ Telco or FMCG, with a focus on customer lifecycle management. Strong understanding of lifecycle with a focus to increase customer engagement, satisfaction, loyalty and life-time value.
Strong strategic thinking and analytical skills, with the ability to translate data into actionable insights.
Excellent leadership and communication skills, with the ability to collaborate effectively across departments.
Familiar with CRM systems, marketing automation tools, and data analytics platforms
Strong presentation, negotiation and communication skills
Excellent project management skills
Fluent in English
Able to work under the pressure

COMPENSATION & BENEFITS

13th Salary Fixed and KPI Bonus
Premium Health Care for personal & 3 dependants
24/7 Accidental Insurance
100% Social Insurance
Meal + Phone Allowance
Yearly Medical Checkup
18 Annual Leaves
Professional and Transparent Working Environment
Apply Latest Financial Technology in the World

If you are referred for this position by our Employee/Recruitment Collaborator, please apply via this LINK. Otherwise, please click the Apply button as below for application

Thông tin chung

Ngày hết hạn: 13/04/2024
Thu nhập: Thỏa thuận

Giới thiệu công ty Xem trang công ty

Công ty Tài chính TNHH MTV Home Credit Việt Nam, thành lập vào năm 2008, là một trong những công ty tài chính hàng đầu tại Việt Nam. Home Credit chuyên cung cấp các giải pháp tài chính linh hoạt và tiện ích cho người tiêu dùng, mang đến sự tiếp cận tài chính dễ dàng, nhanh chóng và thuận tiện. Với hơn 16 triệu khách hàng trên toàn quốc, Home Credit cam kết phát triển bền vững và đóng góp tích cực vào nền kinh tế Việt Nam.

Hiện nay, công ty có hội sở tại TP.HCM, chi nhánh tại Hà Nội và 10 văn...

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Từ 5000 - 10000 nhân viên

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