[HN] Công Ty TEKNOWLEDGE Tuyển Dụng Nhân Viên Chăm Sóc Khách Hàng Song Ngữ Anh - Trung Full-time 2025

COMPANY INTRODUCTION
Địa điểm: Hà Nội - Loại hình công ty: Công ty Việt Nam - Lĩnh vực kinh doanh: IT (Lập trình, Công nghệ thông tin, Internet, ...) - Quy mô công ty: Lớn (>= 250 người có BHXH) - Website: [protected info]
At TeKnowledge we help governments, businesses, and technology providers not only navigate but thrive in today's complex technology landscape. Our services provide unparalleled value and impact to our clients across cybersecurity, advanced technical skilling, and enterprise technical support. We are committed to enabling technology, AI, CX, and security, uniquely positioning us in the market, and ensuring our customers are equipped to achieve their strategic goals.
Customer Service (bilingual English - Chinese)
Địa điểm: Hà Nội - Tính chất công việc: Toàn thời gian - Chuyên môn: Dịch vụ khách hàng/ Vận hành - Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng!; Yêu cầu ứng viên có kinh nghiệm - Mức lương: Thỏa thuận
JOB DESCRIPTION
• Accept, prioritize, analyze, and close all assigned client requests, exceeding quality and timeline expectations.
• Communicate with clients via phone, email, and/or chat to collect information relevant to case advocacy. • Ensure detailed update tracking for incidents, including all communication, by documenting all troubleshooting and resolution steps.
• Follow ticket management best practices, including prompt assignment, management, and updating, to meet or exceed required service level.
• Collaborate with other team members to provide high quality support, reliable information, and quick resolution of client requests, adhering to all internal and client policies and procedures.
• Serve as a back-up for colleagues as needed, ensuring progress on cases.
• Monitor queue as requested and ensure service level agreements are met.
REQUIREMENTS
• Bachelor's degree in technology, business, or equivalent fields.
• 1 year of customer service, technology industry, or related experience is preferred
• Excellent relationship management, customer service and communication skills in variety of forms (written, live chat, conference calls, in-person.)
• Strong written and verbal communication skills bilingual in English & Chinese (HSK 5+ & IELTS 6.5+)
• Understanding of reactive case lifecycle and troubleshooting methodology.
• Strong judgment, decision making skills, and ability to work under continual deadline pressure.
• Excellent at multi-tasking, task prioritization and time management.
• Collaborative team player with strong stakeholder management skills.
BENEFITS
• Competitive salary package.
• Full salary coverage for social insurance and premium PTI health insurance
• Immersive global environment with daily English/Chinese practice
• Top-notch office space meeting international standards, featuring a Sky Garden for internal events complimentary tea and coffee in the pantry, and leisure sports options like table tennis and foosball.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 30/9/2025
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW