HR Operations Coordinator

Mô tả Công việc
Administration tasks:
o Issue drug representative cards, collect and revoke the DI card when employees terminate.
o Coordinate with vendor for: Work Permit, Temporary Residence Card, Visa
o Document Collection & Digital Storage
o Support for onsite benefit activities: Mid Autum, Health Checkup
Employee Life Cycle:
o Manage Entry, contract event, Leave of Absence, leave encashment, carry forward leave, career moves, Exit, International hiring and moves, reporting
o Work with external vendors on Workday leave & CRM leave validations
o Liaise with HR, Managers, Digital, Facilities, Security whenever needed
o Support in submission of regular statistical reports on HR information by collecting, analyzing, and summarizing data
o Conduct Workday training sessions for employees and people manager
o Support monthly reconciliation between Payroll and Workday systems to ensure Workday data is correct
o Support where required on submission of employee data
Employee Queries:
o Manage and promote articles available as Self Service - Level 0
o Ensure a customer experience when responding to employee queries
o Apply the Service Level Agreement and monitor KPIs
o Ensure that all tickets for the team are being closed as per the SLA's defined
External Workforce (EWF):
o After recruitment is finalized, update the system with EWF data
o Manage on and offboarding
o Manage queries related to External Workforce
o Manage EWF reporting
o Liaise with HR and Procurement whenever needed
Contract Management:
o Draft, prepare, and issue employment contracts to selected candidates based on approved templates and job offers
o Ensure accuracy of compensation, benefits, and employment terms in each contract
o Coordinate with HR and Rewards team to customize offer letters when required
Pre-Onboarding Preparation and Checks:
o New joiner document collection
o Communicate with new hires to collect all necessary documentation (e.g., identification card, academic certificates, bank account, etc.).
o Store/ save necessary documentation online and file physical employee files
Background checks
o Initiate and manage background checks for all new employees in accordance with company procedures and policies
o Liaise with third-party background check service providers to ensure timely and accurate reporting
o Review background check reports and flag any discrepancies or concerns to P&C for further investigation
o Support to perform other relevant pre-onboarding checks and activities where required, e.g. pre-employment medical check, visa check, raising PO and manage background check service invoices
Transversal:
o You will closely work with PPLS Payroll Specialists applying our global Core Model
o Actively contributes to a great Employee Experience: assist candidates and employees with all the available self-services, assist managers and HR partners in their day-to-day administrative tasks
o Contribute and drive Continuous Improvement process by providing feedback on known issues, propose ideas, take initiatives, share best practices