Import Customer Service, Hai Phong

Company Profile
Eusu Logistics is a global SCM service partner that supports the business growth of customers. Eusu Logistics, having global operating offices in 35 cities of 12 countries around the world, provides our valuable customers with complex distribution service that meets various logistics demands of Shippers in contract logistics business such as freight forwarding, warehousing, trucking, LCL's and buyer's consolidation. With about 800 logistics professionals around the world, Eusu Logistics aims at becoming the best reliable global SCM service provider with responsibilities of growing together with our valuable customers.
Job Summary
The Import Customer Service Executive is responsible for managing and coordinating import shipments to ensure smooth, timely, and efficient delivery from vessel arrival to final handover to customers. The role requires close communication with clients, shipping lines, and internal departments to maintain high service quality and operational efficiency.
Key Responsibilities
• Receive and verify shipping documents (B/L, invoice, packing list, etc.) and update vessel schedules accurately.
• Submit e-manifest filings in compliance with local regulations.
• Issue Arrival Notices to customers in a timely manner.
• Coordinate with shipping lines/agents and arrange payments to obtain Delivery Orders (D/O).
• Issue Delivery Orders (D/O) to customers accurately and on time.
• Monitor customs clearance progress and support customers with necessary information or documentation.
• Arrange inland transportation and ensure timely delivery of cargo.
• Proactively handle shipment issues such as delays, missing documents, or additional charges.
• Maintain regular communication with customers, providing updates and resolving inquiries efficiently.
• Coordinate closely with internal teams (Sales, Documentation, Operations) to ensure smooth and on-time shipment handling.
• Ensure all tasks are completed in compliance with company procedures and service standards.