Junior Reservations Executive

ABOUT VIVU JOURNEYS An experience-based Destination Management Company operating across Europe & S.E. Asia, with offices in the UK, Vietnam & Portugal.
Vivu Journeys is a member of Thien Minh Group.
For more information, please visit our official website: [protected info]
ABOUT THIEN MINH GROUP
Founded in 1994 and headquartered in Vietnam, Thien Minh Group (TMG) is one of the leading integrated travel and hospitality groups based in Southeast Asia. The Group brings approximately 90,000 tourists to the region serving a broad range of budget to high-end travellers and hosts over 200,000 hotel guests annually. TMG offers a one-stop solution for travellers in the Southeast Asia region, providing touring activities, accommodation, cruises, transfers and transport as well as travel agency services.
POSITION PURPOSE The role of Reservations Executive focuses on executing the operational standards and requirements that will drive customer satisfaction and productivity. You will be a proactive member of the Reservations team, reporting to the Reservations Team Leader. You will work closely with regional teams to ensure that bookings from global clients are handled efficiently.
Your key responsibilities include replying to all inquiries within the expected turnaround time and providing excellent customer support to ensure the booking process is correct. You are expected to have a thorough understanding of the client's brand, expectations, and standards, and possess a strong drive for success.
JOB SPECIFICATIONS
Reservations:
Work closely with the Operations team to confirm bookings and services.
Double-check itineraries, bookings, and vouchers for accuracy before sending confirmations.
Handle special requests like dietary needs, accessibility, or event arrangements.
Input and update all bookings in the system accurately.
Monitor deadlines for deposits, payments, and cancellations to avoid issues.
Coordinate with suppliers to confirm services and secure the best rates.
Collaborate with Sales and Operations teams to provide seamless services.
Provide hotline support during and outside working hours.
Share destination updates and new ideas to improve team performance.
Participate in training to stay informed about new systems and products.
Support:
Carry out additional tasks assigned by the Team Leader, such as training new team members, providing backup support, preparing reports, and loading documents, etc.
Maintain transparent communication by sharing updates, feedback, and operational insights with relevant teams.
Self-Development:
Maintain up-to-date knowledge of company products, destinations, systems, and procedures.
Actively seek feedback to enhance individual performance and professional growth.
Participate in training programs to strengthen technical, commercial, and operational competencies.
Demonstrate a proactive learning mindset and actively contribute to new initiatives and projects.
QUALIFICATIONS AND EXPERIENCE
Degree in tourism or hospitality management or a related field; fresh graduates are acceptable.
Good command of both written and spoken English.
Must be proficient in using technology and working with software applications.
High degree of customer service and satisfaction.
Personal travel or operational experience in one or more destinations where Vivu Journeys operates is highly appreciated.
Desirable: Experience in working under pressure/ multi-tasking.
SKILLS AND ATTRIBUTES
Solid teamwork and communication (both verbal and written) skills.
Flexible and able to work with uncertainties and changing priorities.
Ability to problem-solve and make decisions.
Multi-tasking.
Excellent interpersonal and presentation skills across a variety of cultures.
A self-starter able to work independently and as part of a team to meet deadlines and targets.
Ability to work outside normal office hours when required.
Customer-centric with commitment to high standards of service delivery.
High attention to detail & strong time/priority management skills.
Personally aligned with Vivu Journeys values.
- Hungry - self-motivated and diligent, constantly thinking about the next step and the next opportunity.
Humble - quick to point out the contributions of others, share credit, emphasise team over self and define success collectively rather than individually.
Smart - good judgment and intuition around the subtleties of group dynamics and the impact of your words and actions.
Working hours: [protected info].
WHAT WE OFFER
Salary package up to 10 million VND Gross.
Generous annual leave: 16 annual leave days, 10 sick leave days, and 1 day of birthday leave.
Personal Health Insurance and 24/7 Personal Accident Insurance.
Complimentary two-night Hotel stay at TMG properties.
Exclusive travel with discounted rates for TMG staff, including our cruises, hotels and F&B.
Core working hours: 8 hours per day Monday - Friday.
Educational trips; training courses with great career development opportunities.
Vibrant culture and working environment.
WORKING LOCATION
70-72 Ba Trieu, Cua Nam ward, Hanoi
Interested candidates are invited to apply via email [protected info] with a detailed resume stating qualifications and experience. We apologize that only shortlisted candidates will be notified.