Key Account Senior

PURPOSE AND SCOPE
• As a Key Account Team Senior in Regional & Trade Lane Agency Dept., you are responsible for working with ITL overseas agents on key account management, sales activities, quote for RFQ/ or biddings, negotiate and close won for new business in order that team gain higher customer satisfaction, higher share from customers, and perform set budget of REV and GP. You will report to manager about these key agent business growth, opportunities or challenges.
CATEGORY KRA - KPI Target
Duties and responsibilities include, but are not limited to:
1. PERFORMANCE
• Give out quotation for frequent and ad-hoc requests Annual GP & REV target of
• Deliver solution and following up shipments and SOA Team.
• Work with Operation to build up SOP/process flow and monitor to ensure cargo will be handled as SOP.
• Weekly/ Monthly Meeting - KPI reports satisfied with services provided
• Manage cost/revenue, report for P&L and profit share per agent. by the company
• Together with Agency Sales follow the bidding or new project/agent quotation.
• Network & Customer (develop customers pipeline)
• Together with Agency Sales develop and expand agency network all over the world
• Take care of, maintain and grow relationship with current customers and business.
• Maintaining contact with clients with a view to securing further sales/orders
• Remain loyalty agents, reduce the number of lost agents/customers
• Increasing number of new agents/customers introduced by current agents/customers.
• Ensure consistent development of revenues accordance to the set targets by effective management.
• Creating business solutions and consistent improvement & profitability.
• Assist Supervisor, Manager to develop new business.
2. Operation tasks:
• Co-operate with Air Freight/ Sea Freight/ OPS teams and Accounting department to connect and complete paper works.
• Join the meeting with agents and customer to determine their specific needs and wants, making suggestions as appropriate (if need).
• Working to ensure that negotiations go smoothly and lead to the purchase of the product or services in question
• Providing after-sales support.
• Make monthly report.
• No complaint from customer or Minimize complaints from customers and Ensure 100% request/concern other departments. from clients are solved
• Support sales team in communication with oversea agents regarding rate or immediately
any issues related to handling process and payment term.
• Co-ordinate with customer service and OPS team to ensure documentation No serious mistake/ complaint.
• Support Accounting department to collect receivables on time, push & remind agent/customer for outstanding payment if any.
• Always in a state of readiness for working and keeping the polite attitude with customers. Greet and address customers in a friendly and respectful way.
• Corporate with relevant departments to find solutions for problems of the customer in the best way possible;
• Regularly connect with customers to maintain relationships and support sales teams if possible.
• Always comply with all company regulations, internal processes, and remind colleagues to comply.
3. OPERATION EXCELLENCE
• Work on procurement solutions to minimize buying cost. Improve X% ratio win of
• Strive to improve customer satisfaction through excellent customer service quotation/ proposal
• Keep a high level of knowledge about existing products and services, and Non- issue/conflict in team (15%) learn about new products and services as they come in.
• To conduct other tasks whenever is assigned from line manager.
• Teamwork efficiency: support and back up for other team members
• Compliance with Company Regulation, policies, SOP of BU, current law. At least 3 books or 1 course
• Motivate colleagues; build solidarity and mutual support within department per year
as well as with other departments
• Training, coaching new employees or intern (if any) and build up the successor.
• Compliance with all policies of ITL, Company Regulation, Current law.
• Attend all activities of BU/ Dept. with positive spirit.