Moderation Team Leader

The Team Leader for Content Moderators is responsible for guiding and developing the moderation team, ensuring adherence to policies, and maintaining high-quality content standards.
Responsibilities:
Supervise team members and be able to arrange or cover member's working shifts if necessary.
Provide accurate, valid and complete information by using the right methods/tools
Handle clients' complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Meet personal/team's targets
Keep records of issues/problem for further investigation
Follow communication procedures, guidelines, and policies
Work with managers about clients' feedback
Job Requirements:
Good command of English (Especially in Reading and Writing)
Have at least 1 year of experience in customer support, service analysis or content moderation
Proficient skills with MS Office and Google Drive
Able to join our training session
Ability to work on public holidays
Having good communication skills is an advantage
Able to work on shifts, weekends, and public holidays
Benefits:
1. Salary and Benefits:
Premium Healthcare and Mental Health Care service for you, 100% covered by the company
Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world
Annual health check
Fantastic internal events
Paid leave (12 days/year).
2. Working Environment
We work 40 hours per week
International, fun and professional working environment
Modern hardware provided by the company (laptop, monitor, etc.)
Free drinks (coffee, tea, etc.)
Training and career development opportunities.
Working time:
5 days per week amounting to 40 hours, arranged by the company
Able to work during Vietnamese Public Holidays as requested (New Year, Lunar New Year, Independence Day, etc.)