Officer, Transaction and Customer Support (40001602)
Hạn nộp hồ sơ: 21/10/2026 (Còn 28 ngày)
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Job Purpose
'The job holder responsible for:
- Provide services and ensure service quality for customers and ensuring the completeness and accuracy of information in accordance with Clients's regulations.
- Perform tasks assigned such as: aid in informing customers about suitable solutions, enhance customer engagement, in order to bring The best experience to customers.
- Ensure compliance and minimizes risks at the request of client
- Provide services and ensure service quality for customers and ensuring the completeness and accuracy of information in accordance with Clients's regulations.
- Perform tasks assigned such as: aid in informing customers about suitable solutions, enhance customer engagement, in order to bring The best experience to customers.
- Ensure compliance and minimizes risks at the request of client
Key Accountabilities (1)
1. TRANSACTION SUPPORT:
- Aid in providing services to retail customers in the fastest and best way
- Always update Client's regulations, procedures and guidelines about customer service
- Aid in dealing with customer requests within authority.
- Ensure the accuracy of transactions
- Receive customers' opinions on products, processes, services, policies... to have recommendations for policy departments
2. CUSTOMER SUPPORT: AID IN INFORMING CUSTOMERS ABOUT SUITABLE SOLUTION ENHANCING CUSTOMER ENGAGEMENT
- Perform tasks at the request of client: Receive information and assist in clarifying information that customers need to learn about products and services
- Perform tasks at the request of customers: Aid in informing about related products and services within the scope of work
- Aid in providing services to retail customers in the fastest and best way
- Always update Client's regulations, procedures and guidelines about customer service
- Aid in dealing with customer requests within authority.
- Ensure the accuracy of transactions
- Receive customers' opinions on products, processes, services, policies... to have recommendations for policy departments
2. CUSTOMER SUPPORT: AID IN INFORMING CUSTOMERS ABOUT SUITABLE SOLUTION ENHANCING CUSTOMER ENGAGEMENT
- Perform tasks at the request of client: Receive information and assist in clarifying information that customers need to learn about products and services
- Perform tasks at the request of customers: Aid in informing about related products and services within the scope of work
Key Accountabilities (2)
3. ENSURE PRODUCTS & SERVICE QUALITY
- Perform tasks at the request of the Client accurately, completely, quickly and in a timely manner, ensuring the correct SLAs and service quality standards.
- Fully comply with service quality standards for the position of Teller and other regulations of the Client from time to time
- Update information on products, processes/regulations, Marketing programs, campaigns and instructions of Client in order to provide the best services to customers.
- Receive and handle customer requests and complaints in accordance with Client's regulations.
- Make recommendations to relevant departments to contribute to improving product, process and policy
- Perform tasks at the request of the Client accurately, completely, quickly and in a timely manner, ensuring the correct SLAs and service quality standards.
- Fully comply with service quality standards for the position of Teller and other regulations of the Client from time to time
- Update information on products, processes/regulations, Marketing programs, campaigns and instructions of Client in order to provide the best services to customers.
- Receive and handle customer requests and complaints in accordance with Client's regulations.
- Make recommendations to relevant departments to contribute to improving product, process and policy
Key Accountabilities (3)
4. SYSTEM: OPERATION COMPLIANCE và RISK MANAGEMENT
- Perform work in accordance with the Client's policies, procedures, regulations and instructions.
- Identify customer information as well as warning signs before, during and after customer transactions, ensuring compliance with Techcombank's processes and regulations and the law.
- Manage credit risk, operational risk on the assigned customer list in accordance with regulations and instructions of the bank
- Ensure compliance with Techcombank's policies and procedures.
- Perform work in accordance with the Client's policies, procedures, regulations and instructions.
- Identify customer information as well as warning signs before, during and after customer transactions, ensuring compliance with Techcombank's processes and regulations and the law.
- Manage credit risk, operational risk on the assigned customer list in accordance with regulations and instructions of the bank
- Ensure compliance with Techcombank's policies and procedures.
5. Perform other tasks as assigned by line manager
Success Profile - Qualification and Experiences
Domain Expertise
- At least 03 years of experience in the banking sector.
- Proficient in using office software: word, excel, powerpoint.
Qualifications
- Graduated from a regular university, preferably in economics - finance - banking.
- English ability: Not Apply
- At least 03 years of experience in the banking sector.
- Proficient in using office software: word, excel, powerpoint.
Qualifications
- Graduated from a regular university, preferably in economics - finance - banking.
- English ability: Not Apply
Thông tin chung
- Thu nhập: Thỏa thuận
Việc làm tương tự khác
Công ty TNHH Phát triển công nghệ điện tử Bình Anh
Hà Nội
15 triệu - 20 triệu
CÔNG TY TÀI CHÍNH TÍN DỤNG TIÊU DÙNG TNHH MTV AEON
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20 - 30 triệu
CÔNG TY CỔ PHẦN CÔNG NGHỆ HỢP LONG
Hà Nội
11 - 15 triệu VNĐ
Ngân hàng TMCP Đông Nam Á - SeABank
Hà Nội, Quảng Ngãi, Thanh Hóa
Thỏa thuận
Công Ty TNHH Nha Khoa Thiên Phúc
Hà Nội, Hồ Chí Minh
Thỏa thuận
Ngân hàng Thương mại Cổ phần Kỹ Thương Việt Nam (Techcombank)
Xem trang công ty- Địa chỉ công ty: Số 6 Phố Quang Trung, Phường Cửa Nam, TP Hà Nội, Việt Nam
- Quy mô: Trên 10.000 nhân viên
- Lĩnh vực: Ngân hàng/ Tài Chính
Thông tin công việc
Vị trí:
Nhân viên
Hình thức làm việc:
Toàn thời gian
Việc làm tương tự
Trưởng Bộ Phận Dịch Vụ Khách Hàng
Công ty TNHH Phát triển công nghệ điện tử Bình Anh
Hà Nội
22 triệu - 30 triệu
Chăm Sóc Khách Hàng/Customer Service (Đơn Vị Giáo Dục) - Lương Cứng Up To 10M + Thưởng, Đãi Ngộ Tốt - Từ 6 Tháng Kinh Nghiệm
Công ty Cổ phần Giáo dục German Link
Hà Nội
8 - 10 triệu
Cảnh báo dấu hiệu lừa đảo tuyển dụng
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