Officer, Transaction and Customer Support (40001602)

Job Purpose
'The job holder responsible for:
Provide services and ensure service quality for customers and ensuring the completeness and accuracy of information in accordance with Clients's regulations.
Perform tasks assigned such as: aid in informing customers about suitable solutions, enhance customer engagement, in order to bring The best experience to customers.
Ensure compliance and minimizes risks at the request of client
Key Accountabilities (1)
1. TRANSACTION SUPPORT:
Aid in providing services to retail customers in the fastest and best way
Always update Client's regulations, procedures and guidelines about customer service
Aid in dealing with customer requests within authority.
Ensure the accuracy of transactions
Receive customers' opinions on products, processes, services, policies... to have recommendations for policy departments
CUSTOMER SUPPORT: AID IN INFORMING CUSTOMERS ABOUT SUITABLE SOLUTION ENHANCING CUSTOMER ENGAGEMENT
Perform tasks at the request of client: Receive information and assist in clarifying information that customers need to learn about products and services
Perform tasks at the request of customers: Aid in informing about related products and services within the scope of work
Key Accountabilities (2)
3. ENSURE PRODUCTS & SERVICE QUALITY
Perform tasks at the request of the Client accurately, completely, quickly and in a timely manner, ensuring the correct SLAs and service quality standards.
Fully comply with service quality standards for the position of Teller and other regulations of the Client from time to time
Update information on products, processes/regulations, Marketing programs, campaigns and instructions of Client in order to provide the best services to customers.
Receive and handle customer requests and complaints in accordance with Client's regulations.
Make recommendations to relevant departments to contribute to improving product, process and policy
Key Accountabilities (3)
4. SYSTEM: OPERATION COMPLIANCE và RISK MANAGEMENT
Perform work in accordance with the Client's policies, procedures, regulations and instructions.
Identify customer information as well as warning signs before, during and after customer transactions, ensuring compliance with Techcombank's processes and regulations and the law.
Manage credit risk, operational risk on the assigned customer list in accordance with regulations and instructions of the bank
Ensure compliance with Techcombank's policies and procedures.
Perform other tasks as assigned by line manager
Success Profile - Qualification and Experiences
Domain Expertise
At least 03 years of experience in the banking sector.
Proficient in using office software: word, excel, powerpoint.
Qualifications
Graduated from a regular university, preferably in economics - finance - banking.
English ability: Not Apply