[Online/Indonesia/Sri Lanka/Thái Lan/Việt Nam] Công Ty Quản Lý Trải Nghiệm Khách Hàng Toàn Cầu 5CA Tuyển Dụng Customer Support Agent Full-time 2026

1. About the job
As a Customer Support Agent at 5CA, you'll provide customer service for multinational Consumer electronics and E-commerce companies as part of a large international team. You'll be on the front line talking to customers via email, live chat, social media, and phone. You'll be responsible for calmly troubleshooting their issues and helping them out when they need it the most. You'll also undergo assisted training to help you develop and improve your skills to provide the best customer support for our clients and their customers.
2. About you
You speak and write English at an advanced level (minimum C1).
You are located in Vietnam (or Indonesia, Sri Lanka, Thailand).
You are ok with providing phone support.
You are interested in copyright and customer satisfaction.
You are always open to working with new technologies and products.
You are a fast learner, take the initiative and excel at troubleshooting.
You have a dedicated quiet workspace located within your residence.
(Optional) Experience in a Customer service environment is a plus.
3. Technical requirements
A minimum internet speed of 15 Mb/s download and 15 Mb/s upload with Latency <120 ms, internationally.
A minimum of 8 GB RAM.
Windows 11 (All editions except Windows S Mode), or macOS 13.0 or newer.
A processor with a CPU Mark of at least 7368 or higher, similar to i5-8300H (Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above).
An Integrated Graphics card.
2 Monitors.
A smartphone usable for two-factor authentication (Android 10.0+ or Apple iOS 16.0+).
4. What we offer
The flexibility to work 100% remotely with no wasted commute time and travel costs.
A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients.
A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages.
Innovative digital tools and comprehensive training, with access to our library of online training courses.
Various learning and career development initiatives throughout the year.
Fun employee engagement activities and participation in 5CA employee-lead communities.
5. How to Apply
Interested candidates please submit your application via this link:
APPLY HERE