Operations Officer, Wholesale Client and Account Servicing (WCAS)

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Digital Business Services (DBS) is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.
We are currently seeking a high calibre professional to join our team as an Operations Officer, Wholesale Client and Account Servicing (WCAS).
Summary of Main Tasks and Responsibilities
Impact on the Business/Function
Responsible for ensuring the teams deliver in line with its demand statements
Responsible for planning and prioritisation of day to day services across teams
Responsible for supporting the implementation of change programmes as directed by the Line manager, including Global Standards
Develop and implement Operating Procedures in accordance with the respective Business Services Operating Model; highlighting any local procedures
Customers / Stakeholders
Process customer instructions accurately in accordance with agreed quality standards
Demonstrate ways to improve service quality and exceed customer's expectations
Receive/make calls from/to customers (internal/ external) (applicable to voice processors only)
Leadership & Teamwork
Establish the goals for Team members and manages their performance
Support LM for the coaching and development of individual team members and the overall development plans of the teams
Able to recruit team members within agreed headcount plans as directed by the Line Manager
Accountable for the cascade of communication across teams
Operational Effectiveness & Control
Apply knowledge of relevant operational manuals (including the Ops FIM), anti-money laundering, sanctions and internal procedures/polices and regulatory requirements of the business to ensure suspicious transactions are promptly escalated and to continually evaluate the operational risks inherent in the process
Ensure that transactions are executed in accordance with the established procedures and standards