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Mô tả công việc
Response & Service Delivery
Participate in Business Review meetings, present operation results, collect feedback and address concerns.
Use tools and strategy to monitor the performance of a team. Analyze non-satisfied cases, find root causes, work out action plans and monitor execution. Serves as the first line of management escalation.
Tracks resolution speed and removes roadblocks (e.g., skill gaps, unclear process) preventing issues from being resolved.
Analyzes the business impact and collaborates with different stakeholders to ensure the right resources are engaged proactively.
Drive customer satisfaction when using Microsoft products and share customer success stories that have positive impact to customers' business.
Team Operation Management
Analyze team readiness strategy proactively, ensure the team has the correct readiness plan on both tech non-tech parts (such as compliance, service skill, etc.).
Ensure team members follow Microsoft & Itechwx compliance and security policy.
Identifies potential risks and implement optimized process to mitigate the risks.
Maintain positive relationship with all team members, drive positive team morale.
Yêu cầu
Fluent in English.
Excellent communication skills.
Have experience in managing the size from 20, can lead the team independently.
Strong pressure resistance can respond quickly to customer and internal needs.
Have customer service experience in BPO industry.
Strong interest in IT industry
Quyền lợi
Salary range: 30 - 35 gross
Salary at 100% during the probationary period
90% contribution of the gross salary to social insurance
20 days leave (12 days of annual leave and 8 days of sick leave)
Training will be offered
Full working equipment will be provided Annual Health Checkup
Activities: Birthday party, Employee engagement activities.
Thông tin chung
- Ngày hết hạn: 25/09/2025
- Thu nhập: 30 - 35 triệu VNĐ
Nơi làm việc
- - Hồ Chí Minh: 28 Mai Chi Tho Street, An Phu Ward, Thu Duc City, Ho Chi Minh City, Vietnam, Bình Thạnh
We are iTechwx, established in mid-2022, with 700 employees across 4 offices in Ho Chi Minh City and Ha Noi City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.
Our culture is built on the pillars of accountability, passion, and professionalism. With these...
Quy mô công ty
Từ 501 - 1000 nhân viên
