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Mô tả công việc
YOU WILL:
We're seeking a Team Lead to join our MSS Premier - O365 team to manage team. You will:
• Response & Service Delivery
o Participate in Business Review meetings, present operation results, collect feedback and address concerns.
o Use tools and strategy to monitor the performance of a team. Analyze non-satisfied cases, find root causes, work out action plans and monitor execution. Serves as the first line of management escalation.
o Tracks resolution speed and removes roadblocks (e.g., skill gaps, unclear process) preventing issues from being resolved.
o Analyzes the business impact and collaborates with different stakeholders to ensure the right resources are engaged proactively.
o Drive customer satisfaction when using Microsoft products and share customer success stories that have positive impact to customers' business.
• Team Operation Management
o Analyze team readiness strategy proactively, ensure the team has the correct readiness plan on both tech non-tech parts (such as compliance, service skill, etc.).
o Ensure team members follow Microsoft & Itechwx compliance and security policy.
o Identifies potential risks and implement optimized process to mitigate the risks.
o Maintain positive relationship with all team members, drive positive team morale.
Yêu cầu
OUR IDEAL CANDIDATES:
• Fluent in English.
• Excellent communication skills.
• Have experience in managing the size from 20, can lead the team independently.
• Strong pressure resistance can respond quickly to customer and internal needs.
• Have customer service experience in BPO industry.
• Strong interest in IT industry
WHY US?
· Salary range: 30 - 35 gross
· Salary at 100% during the probationary period
· 90% contribution of the gross salary to social insurance
· 20 days leave (12 days of annual leave and 8 days of sick leave)
· Training will be offered
· Full working equipment will be provided Annual Health Checkup
· Activities: Birthday party, Employee engagement activities.
OTHERS:
· Working time: 9 hours (1h break included) withing time frame 5:00 AM - 8:00 PM (tentative), 5 shifts/week
· Working location: 1st Floor, S4-01 Tower, The Sun Avenue Building, No. 28 Mai Chi Tho Street, An Khanh Ward, Ho Chi Minh City.
Quyền lợi
Thưởng
Salary range: 30 - 35 gross
Salary at 100% during the probationary period.
An employee who works at night (10 PM -6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance.
Chăm sóc sức khoẻ
90% contribution of the gross salary to social insurance.
Annual Health Checkup for employees who have worked for at least 6 months from the date of signing the official labor contract.
Nghỉ phép có lương
20 days leave (12 days of annual leave and 8 days of sick leave)
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Thông tin khác
NGÀY ĐĂNG
25/08/2025
CẤP BẬC
Trưởng phòng
NGÀNH NGHỀ
Công Nghệ Thông Tin/Viễn Thông > IT Support/Help Desk
KỸ NĂNG
BPO, communication, English, Operation Management
LĨNH VỰC
Phần Mềm CNTT/Dịch vụ Phần mềm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
3
QUỐC TỊCH
Không hiển thị
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Thông tin chung
- Ngày hết hạn: 25/09/2025
- Thu nhập: 30tr-35tr ₫/tháng
Nơi làm việc
- 1st Floor, S4-01 Tower, The Sun Avenue Building, No. 28 Mai Chi Tho Street, An Khanh Ward, Ho Chi Minh City
We are iTechwx, established in mid-2022, with 700 employees across 4 offices in Ho Chi Minh City and Ha Noi City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.
Our culture is built on the pillars of accountability, passion, and professionalism. With these...
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