Partnership Distribution Risk & Compliance Senior Executive

The responsibilities of the Partnership Distribution Risk & Compliance Senior Executive consist of but not limited to the followings:
Risk Monitoring & Governance Support
Support the implementation and ongoing maintenance of the Partnership Distribution Risk & Control Framework.
Perform regular monitoring of risk indicators, control effectiveness and emerging risk trends across Partnership Distribution.
Maintain Risk Registers, issue logs and remediation tracking records.
Identify sales area with heightened sales quality risk exposure via data analysis of persistency, CFI, lapse, surrender MI reports across PD sales regions on monthly basis.
Escalate identified risks and control weaknesses to management in a timely manner.
2. Sales Conduct & Customer Outcome Monitoring
Monitor sales conduct indicators, policy replacements, persistency trends, suitability assessments and other conduct-related risks.
Perform root cause analysis and recommend corrective actions to relevant stakeholders.
Conduct review activities on monthly basis including insurance document retrieval, perform detailed review of insurance policies, customer profile and customer information change request, customer payment request; detailed review of agent profile with sales and service record such as insurance premium collection record, complaint record, result of independent controls performed by relevant stakeholders such as Mystery Shopping (MS), Welcome Call/Sales Quality Call Back (WCC/SQCB), underwriting result, claim result to identify suspicious indicators, sales malpractices and potential fraud activities
3. Stakeholder Coordination & Governance Engagement
Collaborate with relevant departments including but not limited to Policy Services, NBUW, DA, Claim, Market Conduct, Contact Center, DA&I during the review/analysis activities to connect all dots for identification of sales malpractice trend, abnormal sales behavior trend
Support preparation of governance materials, risk reports and management presentations.
Follow up on agreed action plans to ensure timely closure of identified issues.
Build effective working relationships with business and support functions to facilitate risk management activities.
4. Regulatory & Audit Support
Support the implementation of regulatory changes impacting Partnership Distribution.
Assist in gathering information and evidence required for audits, regulatory reviews and internal assessments.
Track remediation actions arising from audits, investigations and regulatory findings.
Provide status updates and management information relating to remediation progress.
5. Risk Analytics & Early Warning Monitoring
Develop and maintain risk dashboards, management information and early warning monitoring reports.
Analyze sales, operational and customer data to identify emerging risks and adverse trends.
Prepare reports to PD Management on monthly basis with suspicious indicators, fact findings, detailed case study, process control gaps, common pitfalls on periodic basis for remediation actions with relevant stakeholders
Support the enhancement of data-driven risk monitoring capabilities.
6. Risk Awareness & Capability Building
Support risk awareness initiatives, communication activities and governance training programs.
Contribute to the sharing of lessons learned, emerging risks and best practices.
Promote adherence to governance standards and risk management requirements across Partnership Distribution.
Job Accountability / Trách nhiệm chính
Ensure sales quality management activities are effectively conducted
Ensure timely escalation and reporting of sales quality issues
Ensure effective collaboration with all relevant stakeholders to achieve the expected outcome