Service Center Operations Manager

Mô tả công việc
Operational Leadership & Service Excellence
Lead and optimize SSC operations across CAD, CAM, SQE, Procurement, Accountancy, and related services.
Ensure efficiency, quality, service consistency, and alignment with organizational standards.
Analyze operational performance to identify gaps, inefficiencies, and improvement opportunities.
Ensure operational processes meet SLAs and stakeholder expectations.
Team Leadership, Capability Building & L&D
Build, lead, and inspire a high-performing operations team with ownership and accountability.
Assess team capability gaps and design targeted learning and development plans.
Coach and develop team leaders and key talents to support succession planning and long-term SSC sustainability.
Foster a culture of continuous improvement, learning, collaboration, and service mindset.
Performance Management & Stakeholder Reporting
Define, track, and continuously improve key operational and program KPIs.
Monitor performance trends, identify root causes of issues, and ensure corrective actions are implemented effectively.
Regularly report performance insights and improvement plans to leadership and stakeholders.
Yêu cầu công việc
Education & Experience
Education requirement: Not specified.
Experience requirement: Not specified.
Skills & Competencies
Strong operational management skills with the ability to analyze performance, identify gaps, and drive measurable improvements.
Service-oriented and commercially aware mindset, with the ability to identify offshore service opportunities across sister companies.
Proven leadership and people development capability, with strong focus on L&D and team capability building.
Strategic thinking with hands-on execution, comfortable operating between strategy and daily operations.
Strong stakeholder management, communication, and influencing skills.
Language / Other Requirements
Excellent English communication.
Able to manage Shared Service Center operations supporting sister companies within Montana Aerospace offshore.
Able to work across technical, engineering, procurement, accountancy, and related service functions.
Personality & Attitude
High energy, resilient, and execution-driven.
Continuous-improvement oriented.
Service-minded and collaborative.
Strong ownership in building SSC maturity and operational scalability.