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Mô tả công việc
Maintaining positive relationships with customers.
Act as the primary point of contact for all managed services customers.
Providing a service plan to companies that manage and aggregate all relevant services.
Identifying customer needs and overseeing service delivery within the business context.
Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently. Managing and responsible for multiple managed services engagements. Ensure service level agreements/objectives are met.
Ensure efficient communication between internal teams and departments to provide outstanding and smooth client experience.
Assessing customer feedback and using your creativity to establish, improve, and refine services.
Remaining organized and meeting deadlines.
Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.
Managing finances and budgets. Work closely with the Sales departments to secure new business opportunities
Determining ways to reduce costs without sacrificing customer satisfaction.
Yêu cầu
A Bachelor's degree in a Technical, Business-related field.
A good understanding of spoken and written English. Toeic certificate required >= 650.
5+ years of experience managing services engagements. Experience in customer service, leadership, and project management may be advantageous.
Experience with managing multiple projects simultaneously.
Strong knowledge and understanding of service delivery procedures.
Strong customer service, project management, and quality control skills.
Good resource planning skills.
Excellent leadership and customer service skills.
Strong teamwork skills and attention to detail.
Quyền lợi
12 days of annual leave according to the Labor Law and 3 days of vacation and public holidays December 22
MIC's personal accident and health insurance (Payment limit up to 600 million/year)
Review salary periodically in March every year
Annual health check
The award recognizes the ability, timely outstanding contributions
Training and Development:
Support from 50-100% of the cost of participating in the certification exam and reward according to the certificate level up to 05 million VND
Quarterly bug bounty award, prize value up to 70 million
Prizes for innovations and ideas (recognized) are worth from 1 million VND to hundreds of millions of VND
Cultural environment:
Working in Grade A office - Landmark 72 building with green space complex and separate area for Gym, entertainment (Playing Pool, Pes, Café, Reading)
Relax for 30 minutes every day with Happy hours (16:00-16:30)
02 Tet gifts for family and relatives
Participating in Company events: quarterly Teambuilding activities, Monthly birthdays, Year End Party, vacations, holidays March 8, October 20 (the sisters get 1⁄2 day off), Group birthday 01 /06, etc
Personal birthday party: Gifts and birthday cake from the Company
Sports activities: Football club, Billiards, Poker, Pes, etc
Thông tin khác
Cấp bậc
Giám đốc
Kinh nghiệm
Trên 5 năm
Số lượng tuyển
2 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu
Thông tin chung
- Ngày hết hạn: 20/01/2024
- Thu nhập: Thoả thuận
