Sports Academy Manager

Located on the pristine shores of Phu Quoc Island, Rixos Phu Quoc is a luxury beachfront resort that brings the renowned Rixos all-inclusive hospitality experience to one of Vietnam's most beautiful destinations. Combining world-class service, refined design, and vibrant lifestyle experiences, the resort offers guests an exceptional escape with premium accommodations, diverse culinary concepts, wellness facilities, and immersive entertainment.
As part of the globally recognized Rixos Hotels & Resorts, our team is dedicated to delivering outstanding guest experiences while fostering a dynamic and inspiring work environment. At Rixos Phu Quoc, we value passion, professionalism, and collaboration, empowering our colleagues to grow and thrive in a culture built on excellence in hospitality.
MAIN DUTIES AND RESPONSIBILITIES
Operations & Programs
Oversee daily operations of the Sports Academy, ensuring facilities are clean, safe, and fully operational
Develop, implement, and enforce academy policies, procedures, and service standards
Plan and coordinate sports programs, classes, training sessions, tournaments, and events
Monitor equipment condition and ensure timely maintenance and replacement
Team Leadership & HR
Recruit, train, schedule, supervise, and evaluate instructors, coaches, and support staff
Create staff schedules and manage attendance and payroll coordination
Foster a positive, performance-driven, and collaborative team culture
Keep the team updated on industry trends in sports, fitness, and wellness
Guest Experience & Service Quality
Ensure exceptional customer service standards and promptly resolve guest concerns or complaints
Actively engage with guests to promote participation in academy programs
Collect and analyze guest feedback to improve services and offerings
Financial & Administrative Management
Prepare, manage, and monitor the Sports Academy budget, revenue, and expenses
Support initiatives to increase participation, program enrollment, and revenue
Manage supplier and contractor relationships for equipment and facility services
Health, Safety & Compliance
Ensure full compliance with health, safety, and risk management regulations
Conduct regular inspections and audits of facilities and activities
Ensure all emergency procedures, CPR/AED readiness, and incident reporting standards are met
Sincerity & Transparency
Act with professionalism, integrity, and accountability
Make sound decisions in challenging situations
Maintain confidentiality and conduct business fairly
Reliability & Loyalty
Deliver on commitments and work effectively both independently and within a team
Maintain a positive, approachable attitude toward guests and colleagues
Promote teamwork across departments
Excellence in Hospitality
Commit to high-quality service and strong financial performance
Take ownership of operational results
Adhere to Rixos Policies & Procedures
Quality Management & Innovation
Strive to exceed guest expectations
Continuously seek improvement and innovation
Provide constructive feedback and encourage staff development
SKILLS
Strong leadership and people management skills
Excellent communication and interpersonal abilities
Organizational and problem-solving skills
Financial awareness and operational planning capability
QUALIFICATIONS
Bachelor's degree in Sports Management, Business Administration, or related field
Valid certification in group fitness, personal training, or sports coaching from a recognized body (ACE, NASM, ACSM, AFAA, or equivalent)
Current CPR / AED certification
What We're Looking For
A proactive leader with strong integrity and professionalism
Someone who thrives in a fast-paced hospitality environment
A team player who values collaboration and guest satisfaction
A professional committed to continuous improvement and service excellence
Benefits:
Competitive salary and performance-based incentives
Accommodation and meals provided
Opportunities for professional growth within the Rixos and Accor network
Access to world-class resort amenities
Rixos Phu Quoc is committed to diversity and inclusion and welcomes applications from all qualified candidates.