Trang 3 - Tìm việc làm customer service supervisor tại Hồ Chí Minh (1.979 việc)

- Handle inquiries and provide excellent customer service
- Support customers via phone, email, chat, and messaging channels

- Resolve customer issues, provide accurate information, and ensure a positive service experience
- Stay updated on products, processes, and customer service guidelines to deliver effective support
Xem tất cả: Việc làm tại Hồ Chí Minh

- Be one of the Customer's key contact person for customer order management and attend to customer call
- Provide customer service by staying on top of outstanding orders and shipments status

- Direct Hotline counseling/receiving calls, emails, messages (email, chat, voice) from customers to answer questions, support to resolve customer complaints about products and services on the e-commerce platform
- Having experiences in customer services is an advantage
Xem tất cả: Việc làm tại Hồ Chí Minh

- Được đào tạo bài bản về nghiệp vụ Logistics, Xuất nhập khẩu, Chứng từ và Customer Service

- 1-2 years of experience in:Customer service / call center / Shared services

- Job Summary: The Customer Service & Documentation Executive is responsible for coordinating import and export shipments, preparing shipping documentation, and providing timely support to customers, overseas agents, and service providers
- Serve as the main point of contact for customers, overseas agents, carriers, and service providers regarding shipment status and requirements

- Coordinate with laboratory staff to clarify technical requirements and with Customer Service to align job priorities and customer expectations
- Review incoming job requests to ensure completeness of test scope, applicable standards, sample information, customer requirements, and turnaround time (TAT)

- Work closely with the finance, sales, and customer service teams to ensure seamless financial operations and resolve any account-related issues
- Respond promptly and professionally to customer inquiries regarding their accounts, billing, and payments via phone, email, and other communication channels

- Demonstrated experience in managing customer services for local customers
- Experience with customer service software, databases, and tools, as well as a proven track record of managing customer satisfaction and service quality

- Represent Customer Service in customer business reviews ensuring voice of customer (VOC) is heard internally
- This position will manage the Customer Service Team by providing clear goals, strategies and initiatives and driving the necessary change to ensure achievement of divisional financial and non-financial metrics

- Có khả năng xử lý đồng thời:Hotline -Fanpage -Đặt bàn -Check bàn -Cập nhật dữ liệu.
- Có kinh nghiệm CSKH, Sales, Telesales hoặc trực Fanpage là lợi thế.

- Provide solutions to recovery service, and improve customer satisfaction
- Clarify the customer's complaints, resolve customer issues and provide solutions to recovery service, and improve customer satisfaction

- At least 04 years of professional experience in Operation Management/Customer Service in Call Center
- This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved

- Ưu đãi giảm giá cho Hội viên và Gia đình tại Maple Group.
- Quản lý lịch hẹn, hướng dẫn khách hàng về quy trình khám và dịch vụ của phòng khám (Chiropractic, Wellness).

- Thử việc 2 tháng nhận 100% lương, sau 2 tháng thử việc được ký HDLD chính thức được đóng BHYT, BHXH, lương tháng 13, 14 ngày phép năm.
- Tiếng Anh giao tiếp( từ B1 trở lên).

- Prepare shipment invoices to customer, prepare the payment to carrier and buy the MB/L
- Send pre-alert to overseas offices within 3 working days after on board date, trace the shipment and report shipment status to customer and overseas offices
Xem tất cả: Công Ty TNHH S.F. Express tuyển dụng việc làm

- Customer Touchpoint Mastery: Demonstrate a deep-rooted service mindset and the professional capacity to mentor and educate teams on optimizing every stage of the customer journey
- Touchpoint Management: Oversee all premium customer contact points (CRM Desk, Diamond Lounge, Reception) to ensure a 5-star service experience

- At least 2 years of experience in the same position as Customer Service & Documents in the Shipping/Forwarder industry
- Advise and support customers to resolve arising issues until the goods are delivered to the receiver

- Kinh nghiệm: Tối thiểu 2-3 năm ở vai trò Trưởng nhóm/Quản lý điều phối đội ngũ Field-force, Customer Service B2B, hoặc Account Management quy mô khu vực/toàn quốc
Mọi người cũng đã tìm kiếm
Chức danh: nhân viên customer service · customer service executive · customer service staff · recruitment supervisor · operation supervisor
Địa điểm: Hà Nội · Hồ Chí Minh · Đà Nẵng · Cần Thơ · Hải Phòng · thêm ›
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