Account Manager (Pharma/MarTech domain)

Viseven Group is a leading global B2B MarTech service provider, empowering Pharma and LifeScience companies since 2009. Our mission is to drive digital transformation and excellence, offering comprehensive end-to-end software and digital marketing services tailored to the pharmaceutical industry. The company's solutions, products, and services are actively used by the top 100 Pharma and Life Science companies.
At Viseven, our rapidly growing team boasts over 700 highly skilled professionals, including experts in development, design, business analysis, project management, delivery, sales, marketing, and customer success.
With a global footprint in more than 30 countries across the US, LATAM, Europe, and APAC, and physical offices in Ukraine, Poland, Estonia, India, and the US, we are well-positioned to serve our diverse clientele.
Join us and become part of a pioneering team dedicated to shaping the future of digital transformation in Pharma and Life Sciences across more than 50 countries around the globe.
Role description: As an Account Manager, you will be responsible for driving business growth across the assigned APAC territory by owning the full sales cycle - from identifying and acquiring new customers to developing, expanding and scaling existing accounts. While acting as a strategic partner, you will build long-term client relationships, deliver tailored solutions from Viseven's portfolio, and collaborate with cross-functional teams to ensure customer success and sustainable revenue growth.
Responsibilities
Build trusted relationships with customer decision-makers and stakeholders across regions
Act as a strategic partner, providing expert advice on Viseven's full portfolio and recommending solutions that address customer needs
Develop and execute mid- and long-term account strategies, including growth, upselling and expansion opportunities
Manage account profitability, annual and quarterly budget planning, and financial performance
Oversee initiatives and projects across the portfolio, ensuring activities remain on track and stakeholders stay aligned
Coordinate communication between customers, regional teams and internal Viseven functions
Monitor solution and service adoption, proactively address blockers and drive continuous improvement
Ensure high customer satisfaction through regular engagement, timely issue resolution and effective expectation management
Lead customer meetings, present Viseven solutions and translate high-level requirements into actionable plans
Collaborate with Sales and Delivery teams to identify new opportunities and ensure successful onboarding and execution
Proactively grow the network within the region for existing and new accounts to ensure Viseven visibility within identified organizations
Hands-on coordination, management and execution of digital projects and solutions for the client, with background support from the technical team
Sustain existing and develop new opportunities within accounts, including expansion into new divisions and clusters, to increase Viseven revenue
Devise a scalable onboarding process for strategic accounts, communicating with decision-makers and stakeholders on the customer side
Conduct sales research and identify new sales opportunities
Create and implement workflow and process improvements to enhance current operational processes
Document processes and maintain sales department records
Own the full sales cycle within the assigned territory: proactively hunt and qualify new business opportunities, and lead them through to closing, alongside developing and growing existing accounts
Required Skills & Experience:
Location: APAC region
Languages: native/fluent in Japanese and English
5 years of experience in Account Management / Customer Success / Sales in a B2B environment (SaaS, MarTech or enterprise software preferred)
Proven experience managing enterprise client portfolios with account budget planning and P&L management
Strong client engagement skills with the ability to work at both strategic and operational levels
Project and account management capabilities, with a focus on driving outcomes and coordinating across multiple teams
Excellent communication and relationship-building skills, with a proactive, solution-oriented mindset
Understanding of the pharmaceutical industry and digital transformation trends is a plus
Experience working with the Japanese market is required
Comfort with data and KPIs, with the ability to analyze trends and identify areas for improvement
Experience with CRM systems (Salesforce or equivalent) and forecasting tools
Soft Skills
Proactivity, curiosity, and eagerness to learn
Adaptable and comfortable navigating change
Strong listener who communicates clearly and with empathy
Team player who collaborates across functions
Confident in giving and receiving feedback
Able to handle complexity, resolve conflicts, and keep things moving forward.
What we provide
We know our team members are key to achieving our goals, so we value and empower them to share their vision. We reward this passion with benefits, including:
Competitive Compensation: Performance-based salary and career development reviews.
Experienced Team: Join a passionate, experienced team in a friendly atmosphere.
Career Growth: Opportunities for professional and career advancement.
Paid Time Off: 18 business days per year (20 business days after 2 years of service).
Sick Leave
Non-documented: 4 business days per year.
Documented: 20 business days per year.
Family Leave: 3 paid business days per event for marriage, childbirth, or bereavement.
Medical Insurance: Comprehensive coverage.
English Courses: Learning opportunities to improve your language skills.
Professional Development: Participation in forums and conferences.
Corporate Events: Regular team-building activities and events.
Work Environment: The possibility to work remotely.