Account Manager

DUTIES:
1. CLIENT RELATIONSHIP & STRATEGIC CONSULTING
Develop & Maintain Relationships: Cultivate sustainable, long-term relationships with key clients, acting as their trusted advisor in Marketing & Communication.
Social & Influencer Consulting: Actively advise clients on impactful Social Media strategies and Influencer Marketing approaches to solve their business challenges.
Business Growth: Identify organic upsell opportunities within existing accounts and pitch new business proposals to expand market share and meet revenue KPIs.
2. SOCIAL & INFLUENCER CAMPAIGN MANAGEMENT
Trend-jacking & Social Insights: Stay continuously updated on fast-shifting social media trends, viral content formats (TikTok, Facebook, Instagram), and platform algorithms to infuse fresh ideas into client campaigns.
Influencer Strategy & Execution: Oversee end-to-end influencer marketing campaigns-from initial matrix planning, pricing strategies (collaborating with the Purchasing team), to content quality control and final on-air execution.
Cross-functional Leadership: Lead and synchronize with internal departments (Creative, Purchasing, Production) to establish strict quality control standards and ensure all campaign deliverables match the client's brief.
Financial & Budget Control: Monitor project P&L (Profit & Loss), optimize budget allocation for KOL/Social bookings, and manage cash flows efficiently across all ongoing projects.
Crisis & Problem Solving: Turn high-pressure situations into managed outcomes. Effectively handle critical client feedback, scope changes, or influencer-related emergencies (e.g., sudden dropouts or negative sentiment).
Reporting: Provide regular/unscheduled progress reports to HOB and BOD, as well as stakeholders inside and outside the business.
3. TEAM LEADERSHIP & TALENT DEVELOPMENT
Team Mentorship: Lead, inspire, and manage a team of 5-6 members (Senior AEs, AEs, and Interns), evaluating personal capacities and driving collective growth.
Knowledge Transfer: Build up internal training frameworks and guidelines specialized in Client Servicing, Influencer Operations, and Social Campaign Execution.
Upskilling: Conduct regular internal coaching sessions to upgrade the team's negotiation skills, brief-writing, and trend-spotting abilities.
REQUIREMENTS:
Education: Graduated from University/College with majors in Marketing, Business Administration, Commerce, Communications....
Experience: Having at least 4 years in the Account Management field at advertising agencies and 1 years of experience in an Account Supervisor position, along with the Influencer Marketing industry.
Skills & Knowledge:
Strong relationships with KOLs and Influencers
Market Analysis & Research; Customer experience understanding.
Have basic understanding of finance, human resources, etc.
Good English communication
Personality:
Leadership skills, team members manage
Independent work, handling pressure.
BENEFITS:
Competitive salary: up to 32 mil/month (gross) and providing unlimited commissions based on profits
13th month salary
Annual Paid Leave (12 days)
Insurance Package
Company Trip.
Opportunities to learn more about leadership, entrepreneurship and technical areas of digital marketing.
Work in a "striving to be better" environment.
Working hours: [protected info] Monday to Friday
Working location: 244 Cong Quynh Str, Ben Thanh Ward, HCMC.