Chăm Sóc Khách Hàng Logistics - Tiếng Trung Tốt

Communicate directly with customers to receive and handle transportation and customs-related inquiries.
Coordinate with stakeholders to obtain the required information and prepare documentation for transportation and customs operations.
Ensure data accuracy and maintain timely updates in the relevant systems.
Complete and maintain all required records, reports, and operational documents accurately and within the required timeline.
Ensure work schedules are properly implemented, tasks are effectively assigned, and operations are completed within the required timeline.
Maintain strong and professional relationships with customers, subcontractors, and other relevant stakeholders.
Respond to escalations in a timely and professional manner.
Ensure all operations are conducted in accordance with company SOPs, work instructions, and customer requirements.
Prepare and submit invoices and supporting shipment documents to customers for payment processing.
Strictly comply with company policies, safety standards, customer requirements, and applicable regulations.
Promote effective teamwork and maintain a professional, collaborative, and productive working environment.