Mô tả công việc
Job Summary:
The Customer Support Representative serves as the main point of contact between Japan and Manufacturing company, ensuring timely and accurate communication regarding orders, products, shipments, and after-sales support. This role supports international clients(Japan) and works closely with production, logistics, and sales teams to deliver an exceptional customer experience.
Key Responsibilities:
Respond promptly and professionally to customer support inquiries via email, phone, or other communication channels.
Process and manage customer orders in the ERP system.
Coordinate with production and logistics teams to confirm lead times, production schedules, and shipping details.
Track and follow up on open orders, ensuring on-time delivery and proactive communication of any delays.
Handle customer complaints and returns in accordance with company policies, working to resolve issues efficiently.
Provide product information, technical documentation, and after-sales support in coordination with the technical team.
Yêu cầu
Qualifications:
2-3 years of experience in customer service, order management, or sales support -
Strong communication and problem-solving skills.
Proficiency in MS Office (Excel, Outlook, Word)
Ability to manage multiple priorities and work in a fast-paced, detail-oriented environment.
Quyền lợi
Benefits & Working Conditions
Friendly, dynamic working environment with strong opportunities for rapid career growth.
Stable company with strong and sustainable development.
Working hours: Office hours from Monday to Friday
Company shuttle bus provided for employees commuting from Hanoi (My Dinh and Ha Dong routes).
Gross salary: Negotiable, commensurate with candidate's qualifications and experience.
Bonuses for public holidays, Tet holiday, and 13th-month salary in accordance with company policy.
Periodic salary reviews based on performance and business results.
Lunch allowance provided.
Social insurance, health insurance, and unemployment insurance in compliance with Vietnamese Labor Law.
Annual health check-up.
Leave entitlement: Sundays off, public holidays, Tet holidays, and annual leave in accordance with state regulations.
Annual company trips, vacations, or team-building activities.
Other benefits in accordance with Vietnamese Labor Law and company regulations.
Thông tin khác
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 08:00 đến 17:00)
Thông tin chung
Nơi làm việc
- - Hà Nội: Khu công nghiệp Thạch Thất- Quốc Oai, Xã Tây Phương (huyện Thạch Thất cũ)
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 25/04/2026
