Customer Care Attendant

Guest reception: Greet customers upon arrival at the spa, provide information about the spa's five-star services, answer questions, and guide guests on how to use the spa services. Coordinate appropriate services for each customer.
Service and promotion information: Introduce spa services, wellness and beauty care packages, and promotional offers to customers.
Customer profile management: Update customer information, service usage history, and follow-up care to offer suitable service recommendations.
Payment and transaction handling: Use the POS sales system to process payments for customers after service usage, ensuring proper procedures and accurate transaction records.
Maintain reception and spa space: Ensure the reception area and surrounding spaces are always clean, organized, and comfortable, creating a relaxing atmosphere for customers.
Collaboration with other departments: Work closely with other departments to ensure customers have the best possible experience.
Handling customer requests and complaints: Professionally and promptly address customer requests and complaints to ensure customer satisfaction.
Feedback collection: Collect feedback/reviews from customers regarding services and staff performance at the spa.
Any other duties related to customer service assigned by the Manager.