CUSTOMER SUPPORT (Chinese Speaking)

KEY RESPONSIBILITIES
*Responsibilities:
- Serve as the primary liaison for VIP partners delivering timely, accurate, and professional responses to all inquiries.
- Foster strong, long-term partnerships through consistent engagement, trust-building communication, and proactive relationship management.
- Communicate updates, promotions, product information, and key announcements to VIP partners to ensure alignment and support business growth.
- Review and verify new Partners applications, ensuring proper onboarding and accurate setup in accordance with company structure, policies, and compliance standards.
- Collaborate closely with Operations, Finance, Dealing, and IT teams to ensure efficient case resolution and seamless partner experience.
- Ensure all VIP partners activities adhere to internal policies, partnership agreements, and relevant regulatory requirements.
Maintain strict confidentiality and uphold data protection standards in all partner interactions.
*Working days: 5 days/week (Vị trí này làm việc xoay ca mỗi 2 tuần/lần)
- Day shift: 8.30am - 5.30pm (office working - 2 weeks/month)
- Night shift: 5.00pm - 2.00am (work from home - 2 weeks/month)
- Weekly off/ Holidays working: assigned by Leader
*Salary range: from $500
- Night shift allowance - $150/month (- 10days/month)
- Performance incentive - $100+/month
=> Total incomes: from $750/month