Customer support intern

Mô tả Công việc
We are looking for a Customer support Intern who is eager to learn and gain hands-on experience in a fast-growing AI biotech startup. This role is ideal for final-year students or fresh graduates with 3-5 months of relevant
Responsibilities
Inquiry Handling & User Communication: Promptly respond to user inquiries, questions, and issues through various communication channels (Email, Chat, Social Media, etc.) to maintain excellent response speed.
Webinar Attendee Follow-Up: Engage with webinar attendees post-event, gather their input, distribute follow-up materials, and nurture leads to boost user adoption.
Onboarding Support & User Experience: Guide new users through the onboarding process, providing necessary documentation and troubleshooting basic issues to ensure a smooth first-time experience.
CRM & User Database Maintenance: Keep the CRM system updated with precise user details, interactions, and statuses to ensure data integrity.
Feedback Collection & Documentation: Actively collect user feedback, identify common pain points, and document them systematically to help the team improve our services.
Cross-Functional Coordination: Collaborate closely with internal teams to escalate user feedback and resolve issues effectively, directly contributing to user experience optimization.