Hải Phòng - SLL Customer Service - Order Controller

Role's Objective
Fully following work procedure and timely & well control related document and job record.
Provide excellent customer services to satisfy clients' need.
Be able to manage on-process order status.
Skill of dealing with variable & challenging situations.
Specific Responsibilities
Sample pick up request.
Give guide line to client how to fulfill a test application form
Check Test Application Form of many buyer testing programs & sample size; and folow-up with client on the missing.
Register job into company software
Clarify unclear information of testing program with Key Account Manger.
Prepare Proforma Invoice (PI) (understand Sales quotation & test assignment of job) & send to client.
Check client payment status (contract or in advance) & updated report release status.
Handle client queries (collect information/ advice from related team(s))
Handle client complaint.
Handle internal query on order status.
Provide correct PI to Admin team for invoicing
Deliver company service to client
Able to satisfy client's need within scope of job
Willing on handling a new request/ procedure.
Able to cooperate with others teams (ex: Lab, Reporting, Sales) in order to safisfy client's requirement.
Will be received client's complaint & in front of challenging situations.
Able to deal with hard situation & have skill to soften it & seek for a solution to maintance client's retention.
Other duties upon requested