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Mô tả công việc
Mô tả Công việc
ABOUT THE ROLE
Crossian is a high-growth technology-driven e-commerce business. Behind our success is our people. As a start-up formed in 2020, we have created a fast-paced and dynamic environment, enabling our people to reach a cumulative average growth rate of over 1000% in the last 3 years. Our mission now is to build direct-to-consumer brands and increase customer lifetime value.
We are looking for a customer-centric agent with good communication skills and a deep understanding of customer satisfaction insights. You will build strong and long-lasting relationships with our customers, and your efforts will drive customer satisfaction, happiness, growth, and added value to the organization.
This role is perfect for you if you are a self-starter, have at least 1 year of experience as a customer service call center agent using English, and are backed by a proven track record and customer satisfaction.
WHAT YOU WILL DO
Answer and address a high volume of incoming call inquiries related to product issues, sales policies, and order status in a professional and courteous manner
Provide exceptional levels of customer satisfaction by demonstrating patience and empathy towards customers from diverse cultures and backgrounds in the US
Identify and escalate issues to higher-level management when necessary
Meet or exceed key performance indicators for call resolution rate, customer satisfaction
Recognize low customer satisfaction call and provide constructive feedback and recommendations to agents for improvement. Alert the management team of trends in customer calls or any suspicious event
Assist supervisors/manager in projects such as call report, developing call scripts or knowledge base content. Provide input on how to improve customer experience
Yêu cầu
Yêu Cầu Công Việc
Bachelor's Degree or Equivalent
Proficient in English listening, verbal, and written communication skills. IELTS above 6.5 or equivalent
Junior Level: 1-3 years of experience in a call center customer service, with a minimum of 6 months of night shift experience
Have sought knowledge of customer service practices and principles
Customer relationship management experience is strongly desired
Experience with support applications like Freshdesk, Zendesk, and Teamsupport is nice to have
Ability to handle stressful situations and establish rapport with the client
Ability to present yourself and the company in a professional manner
Work Hours: 44 hours/week - night shift (specific time to be discussed in the interview)
Responsible and mature individuals only
WHAT YOU CAN EXPECT
At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:
Total Compensation Package
Monthly Salary Range: 13 - 20M VND (depending on experience)
Bonuses: Average 8 months' performance and annual bonuses per year
Full salary during probation
Global health insurance, Training & Development budget, Team building budget, 5-star company events, & much more.
Other benefits in accordance with the Company's Policy and Vietnam Labor Law.
Please note that we appreciate all applicants' interest; however, we will contact only those candidates selected for interviews.
Quyền lợi
Chế độ bảo hiểm
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Thông tin chung
- Ngày hết hạn: [protected info]
- Thu nhập: 13 Tr - 20 Tr VND
Nơi làm việc
- Pax Sky Building, 63-65 Ngo Thi Nham St., Hanoi, Vietnam
