Patient Service Officer

Description
Provide general information, check in, concierge.
Registers for new/ old/ update existing patients.
Making appointments.
Guide health check-up patients to do the health check-up process.
Consult the documents, fee, bill estimate, discharge ... including hospital policies, promotions.
Billing: collecting deposits, payment, refunding.
Insurance: Identify the insurance company contracted at AIH and advise customers on the direct billing process. Performing the work of an insurance employee on working shift or weekend/holidays or out of administrative hours.
Consult hospitalization fee, discharge and related services.
Perform admission procedures for customers.
Carry out hospital discharge procedures for customers and provide necessary instructions.
Perform other duties may be assigned by direct superior as necessary to ensure the continuity of service of the department in particular, and the Hospital in general.
Requirements
Bachelor of Business Administration, Accountant or equivalent.
Over one (01) year of experience at customer service position and/or experience in health care service, hospitality industry is an advantage.
Listening, Writing and Communicating in English are compulsory skills.
Be honest, careful, teamwork and responsible.
Good communication skills.
Work under pressure and be able to work in shift when required.
Have a basic knowledge about medical and ability to communicate in the third language is highly appreciate.