Retails Reconciliation & Investigation Center Manager

About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
Overview of the Role
The RRIC Manager - is responsible for leading and managing the end-to-end regulatory reporting processes under Retail Operations. This role ensures the completeness, accuracy, and timely submission of AML reports, statistical reports, and CIC‐related reports in compliance with regulatory requirements and internal standards. The role also oversees issue resolution, control governance, audit management, and operational process improvements.
This position requires strong analytical capability, meticulous attention to detail, excellent communication skills, and the ability to lead a team in a fast‐paced regulatory environment.
Job Responsibilities
• Lead and oversee the preparation, review, and submission of daily and monthly regulatory reports under Retail Operations, including AML and statistical reports, to ensure full accuracy, compliance, and timely submission in accordance with regulatory requirements. Proactively escalate and resolve reporting issues, including data discrepancies and system-related problems.
• Manage, review, and supervise all activities related to CIC Reporting and associated customer inquiries under Retail Operations, ensuring adherence to regulatory and internal standards.
• Oversee and coordinate investigations into processing or technical issues, ensuring timely resolution and escalation in line with the established escalation matrix.
• Ensure strong understanding and compliance with UOB policies, procedures, standards, and applicable regulatory requirements relevant to reporting and operational activities.
• Execute monthly and quarterly control activities and other assigned control tasks to maintain high-quality governance and operational integrity.
• Coordinate regulatory examinations and internal audit reviews, ensuring timely submission of deliverables and effective tracking and implementation of corrective action plans according to firm-wide standards.
• Perform feasibility assessments for significant process changes and collaborate with business and operations teams to design process improvements that enhance efficiency and streamline end to end workflows.
• Provide guidance and on the job training to new or junior team members, supporting capability development within the team.
• Identify and resolve operational issues with potential broader departmental impact, ensuring decisions and actions align with established procedures and governance frameworks.
• Maintain strong internal controls, compliance, and high-quality reporting, ensuring risks are effectively managed and key updates are communicated to senior stakeholders in a timely manner.