ABOUT ESOFT
Esoft is one of the world's leading real-estate tech companies specializing in property presentations, image processing, 3D visualization, and online marketing of properties worldwide.
Our customers are real estate agents and property-marketing companies in Europe, US, and Australia who rely on us for our fast service, our innovative solutions, and high and consistent quality.
The company was founded in 2000 in Denmark and our platform in Vietnam has been operating since 2007. We currently employ more than 800 people in our offices in Vietnam, Denmark, and Sweden.
At Esoft, we encourage all applicants from minorities, women, people with disabilities, and all other qualified applicants.
THE POSITION
Managing the production in working shifts for Esoft's clients; and monitoring the performance of the team to ensure the quality, deadline and all related regulations, standards, workflow are implemented and complied with.
To manage team members (managing people)
Assist SVR in the development of performance indicators, implement, monitor and evaluate team member's performance;
Manage and approve attendance records and overtime records for editor by shifts;
Manage team members by shifts and ensure all related regulations, standards, workflow are implemented and complied with;
Practice English and motivate staff in practicing English at work.
To manage team operations (managing tasks)
Manage daily production operation by shift;
Coordinate and allocate resources in organizing team operational activities;
Monitor the implementation of all related regulations, standards, workflow;
Supervise production process and propose improvement solutions/ actions (including solutions for ad-hoc/ troubleshoot).
To follow standard quality assurance and quality control plan to ensure the output's quality
Monitor, provide guidelines/technical support to editors to ensure the standard quality assurance and quality control plan is followed and outputs' quality meets technical guidelines and clients' expectations;
Update the Production Manager/Un
it Manager about the established quality assurance/system/data.
To handle customer requests/ complaints and propose solutions
Collaborate with Service Delivery team to support clients' requests and expectations when necessary;
Support other departments in customer-related matters.
To communicate and report on work process
Communicate with Customer Service Officers to fulfil other tasks/reports as required;
Submit and ensure timely and accurate production statistics of the team to the Unit Manager and Production Manager;
Report immediately to the Production Manager/Unit Manager and the IT Manager about potential information security problems including virus attacks.
Experience: Has 01 year of working experience in a management or leadership positions
Good at interpersonal skills, strong teamwork, and potential leadership.
Integrity, passion, and can-do attitude.
Good at English and Microsoft Office.
Willingness to work in shifts (6:30 am - 2:30 pm, 2:30 pm - 10:30 pm, 10:30 pm - 6:30 am)
Competitive salary and review once a year
International, professional, creative working environment and talented teams
Insurance as Government's regulations (social insurance, medical insurance, unemployment insurance, etc.)
Relevant training will be provided at the company's expense and we also allow
developers to improve their skill set during normal business hours
