About the Department
About UOB
Job Responsibilities
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our
head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.
Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.
- Record all calls information according to standard operating procedures
- Support clients on the day to day Trade transaction and Remittance payments queries on phone or emails
- Provide excellent
customer service to all clients
- Acts as a Trade advisor on various Trade products enquiries
- Identify and escalate client issue if any
- Work closely with various stakeholders to ensure client's requests are fulfilled
- Handling client's audit confirmation/bank confirmation request and other middle office tasks
- Ensure timely and accurate delivery of reporting and monitoring of department KPIs
Job Requirements
- Have at least 3 years of prior experience in Trade Services and Remittance Services
- Able to work independently with excellent verbal and email-writing skills
- Able to interact effectively with internal & external parties of all levels
- Good understanding of various Trade products and UCP600
- Recognized Diploma or Degree
Key Competencies
- Problem analysis and problem solving
- Listening skills
- Verbal and written
communication skills
*We will review carefully your application and be in touch if your profile is shortlisted.
