Workforce Data Analyst - Technology

Location:
Ho Chi Minh City
All
Work Type:
Permanent
Salary:
to
International company with dynamic and challenging environment.
Located in the Heart of Hochiminh City
Attractive opportunities for career promotion
Our client - a top tier BPO is urgently looking for a Data Analyst - an attractive opportunity for fresher/junior candidate with minimum of 01-year experience!
Job Description:
To assist with monitoring real-time telephone/chat/ email/ In App
statistics through IPSCAPE (Call management system)
To Ensure reports are completed within the specified requirements and the agreed SLAs and ensure the requestor understands any limitations.
Responsible for daily, weekly, monthly, quarterly and yearly reports of
the whole project (both CS team and Pre-flight team) and other assigned reports that Team Manager requires in advance.
To Explore and analyze datasets with tools like Excel
To evaluate changes or tendencies of data or statistics and give out/ advice on the solution
To recognize and adopt best practices in reporting and analyzing: data integrity, validation, documentation, dashboard
To analyze and solve the problem at their roots and report the results in charts
To use statistics to generate a clear and practical recommendation for action plans.
Other tasks relating to reporting analysis assigned by Supervisor
To arrange the Rosters for 2 teams monthly, depending on the Regional forecasting of contact volume, Seasonal forecasting or Promotion forecasting.
Sick Leave, annual leave, public holiday leave management
Overtime management
Other tasks relating to the scheduler assigned by Supervisor
Requirement:
At least 1-year experience in the same position
Basic English
Familiar with Power BI and queries is a great advantage
Proficient user of MS Office (Word, Excel & PowerPoint)
Having Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
Reference Number:
545023
Contact Details:
HOS_CnRE
Profession:
Technology > Telecommunications
Company:
PERSOLKELLY Vietnam