Trang 7 - Tìm việc làm customer service supervisor (3.648 việc)

- Having experiences in customer services is an advantage

- Continuously identify opportunities to improve customer satisfaction and service efficiency
- Customer-focused mindset with a commitment to quality service

- S/he will be required to assist the Station Manager, Customer Service Supervisor and Senior Customer Services Officers wherever needed
- The Customer Services Agent (CSA) is responsible and accountable for the day-to-day punctuality and smooth operations of inbound and outbound flights at Hanoi airport
Nhân Viên Chăm Sóc Khách Hàng Tại Văn Phòng / Customer Service - English - Gross Income 11-13M/Month

- Bảo hiểm xã hội, Khám sức khỏe định kỳ, Team building, Du lịch hàng năm, Thưởng tháng 13, Thưởng hiệu quả làm việc.
- Được tham gia BHXH, BHYT đầy đủ.

- Được hưởng chế độ BHYT, BHXH, BHTN theo quy định.
- Làm việc 100% bằng tiếng Anh.

- Ensuring a high level of customer service and a positive guest experience
- Proactively updating information/knowledge about customer service

- Nhạy cảm với trải nghiệm khách hàng (customer insight)

- Ensuring a high level of customer service and a positive guest experience
- Proactively updating information/knowledge about customer service

- We are looking for a motivated and detail-oriented Customer Service Executive with experience in logistics and freight forwarding operations to join our team
- Minimum 3 years of experience in Logistics, Freight Forwarding, Shipping, Import-Export Operations, or Logistics Customer Service

- We are looking for a Customer Service Executive to support and coordinate customer orders in a fast-paced export manufacturing environment
- Minimum 2 years of experience in Customer Service, Sales Admin, Order Management, or related roles

- Minimum of 3-year experience in call center/contact center/customer service
- Quality & Training: Identified agent performance gaps and drove team development through targeted training, coaching, and motivation programs to sustain service quality and quantity

- Receive inquiries from both domestic and overseas customers
- Coordinate closely with shipping lines, factories, trucking companies, customs brokers, and other service providers to ensure smooth shipment execution

- Consolidate customer feedback and insights for service improvement
- Prior experience in Customer Service or eCommerce Operations is an advantage

- Proactively track and trace shipments, identifying potential delays and escalating issues to the supervisor as needed
- Serve as a reliable point of contact for customer and agent inquiries, providing timely and professional communication

- As part of the Customer Service team, you will look after Export Airfreight
- Play an integral part to liaise with internal/external customers to ensure outstanding customer services

- Handling of customer enquiries and requests professionally to maximize customers' satisfaction
- Receiving booking information, verifying and creating booking in system, Updating & Sending Booking Acknowledge to customer within timeframe

- Communication with customers and operations on order confirmations
- Communication with customers on changes to orders ("early warning")
Xem tất cả: Việc làm tại Hồ Chí Minh

- Provide coaching, guidance, and operational support to Customer Service team members to ensure consistent service quality and efficient workflows
- Support and guide Customer Service team members in handling production-related order processes to maintain operational accuracy and efficiency

- Tiếp nhận và tư vấn khách hàng qua điện thoại, Zalo, Facebook, Website.
- Tham gia đầy đủ BHXH, BHYT, BHTN theo quy định.

- At least 1-2 years of experience in Customer Service, Sales Administration, Project Coordination, or similar roles
- Track NCRs, customer complaints, and follow up corrective actions
Mọi người cũng đã tìm kiếm
Chức danh: nhân viên customer service · customer service executive · customer service staff · recruitment supervisor · operation supervisor
Địa điểm: Hà Nội · Hồ Chí Minh · Đà Nẵng · Cần Thơ · Hải Phòng · thêm ›
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