Customer Experience Analyst

Description
Responsibilities:
Review the implementation & efficiency of quality and inspection systems;
Plan, conducted & monitored testing and inspection of materials and products to ensure the quality of products;
Investigate customer's claims and non-conformance issues;
Analyze data to identify areas for improvement in the quality systems;
Develop, recommend, and monitor corrective and preventative actions;
Evaluate audit findings and implement appropriate corrective action.
Requirements:
Good English skills in reading and gathering information from foreign customers' reqirements;
B2 English level required (Able to understand/read documents).
Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely.
Have at least 1-year experience in customer support and service analysis;
Having content-moderation-related skills is preferable;
Be detail-oriented with strong analytical skills;
Proficient skills with MS Office and Google Drive;
Willingness to handle multi-projects;
Having good communication skills is an advantage;
Able to work on Holidays and nightshift.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iXTM, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.