Customer Service & Operations Team Lead ( Vietnam - HCM)

Company Description
At the end of August 2023, Bulten completed the acquisition of Exim (Exim &
Mfr Holdings Pte Ltd), a Singapore-based distributor of fasteners and other C parts. Exim established in 1982 in Singapore, Exim &
Mfr Enterprise provides quality-assured fasteners, electro-mechanical components, sleevings / tubings, wires, wiring management accessories and C-parts to multinational manufacturers and equipment makers across diversified industries.
For more information, pls refer to [protected info] & [protected info]
Vacancy details Job title
Customer Service &
Operations Team Lead ( Vietnam - HCM)
Description And Tasks
Lead and oversee the day-to-day Customer Service &
Operations activities to ensure timely and accurate order fulfilment, shipment execution and customer satisfaction.
Act as the primary escalation point for operational issues, customer complaints and delivery challenges, coordinating with internal stakeholders, 3PL providers and HQ to drive timely resolution.
Monitor operational KPIs, shipment status and service performance, proactively identifying risks and implementing corrective actions to minimise business disruption.
Oversee warehouse operations, including inventory accuracy, stock movements, stock take activities and storage optimisation.
Drive operational excellence by reviewing and improving work processes, SOPs and system utilisation to enhance productivity and service quality.
Lead warehouse and operations staff, providing coaching, guidance and performance management to build a high-performing team.
Ensure compliance with company policies, safety regulations and warehouse Health, Safety &
Environment (HSE) requirements.
Partner with the Country Manager to implement regional initiatives, business improvement projects and operational strategies.
Prepare operational reports and provide insights on performance, inventory and service trends to support business decisions.
Support the Country Manager in resource planning, workload prioritisation and operational continuity.
Undertake other duties and projects as assigned.
Candidate Profile
Min 5 years of experience in Customer Service, Logistics, 3PL/Warehouse or Supply Chain Operations.
At least 2 years in a supervisory or team leadership role.
Proficient in Microsoft Excel;
experience with ERP/WMS systems (e.g., Exact )preferred.
Strong communication skills in English, both written and verbal.
Able to work independently and collaboratively in a cross-functional and cross-border environment.
Strong decision making and problem solving skill.
Basic knowledge of government import regulations is preferred.
Our Offer We are a fair opportunity employer and offer a progressive and competitive package.
We invite qualified and aspiring candidates to join us as part of Bulten-Exim family. For more information, pls refer to [protected info] & [protected info]
Vacancy location Company location
Vietnam, Ho Chih Minh
Requester Hiring Manager
Vella Goh
E-Mail [protected info]
Position start date
[protected info]