Customer Service Representative

Position Overview
As the Sales Specialist for Hanoi City, you will responsible for achieving sales and payment collection targets, collaborating with the brand and factory to drive product development, and providing end-to-end services from sampling to after-sales support, along with customer relationship maintenance.
Job Responsibilities
1.Achieve Personal Sales Targets:​ Be responsible for meeting or exceeding assigned individual sales goals .
2.Collaborate on Custom Product Development:​ Participate in interactions with brand client designers to secure opportunities for custom product development projects .
3.Execute Proactive Product Development:​ Lead initiatives to proactively develop products for key clients for the upcoming quarter/annual cycle .
4.Manage Garment Factory Sourcing:​ Execute the identification, evaluation, and initiation of partnerships with garment manufacturers .
5.Oversee Garment Factory Development:​ Track and monitor the entire product development process with garment factories, from sample creation to production readiness .
6.Provide Pre-Sales Client Services:​ Handle pre-sales client services, including sample development confirmation, quotation, and final pricing .
7.Manage Order Fulfillment (In-Sales Services):​ Manage order processing and ensure accurate and timely delivery of products to clients .
8.Ensure Post-Sales Support:​ Conduct post-sales follow-up, promptly address any quality or delivery issues, and perform regular client visits to maintain satisfaction .
9.Maintain Client Database:​ Organize, file, and manage all client documentation and profiles systematically .
10.Secure Timely Payment Collection:​ Ensure the timely collection of sales payments and manage accounts receivable effectively .
11.Nurture Client Relationships:​ Maintain and strengthen long-term relationships with clients to foster loyalty and repeat business .
Qualifications
Language: Fluent in English or Chinese(spoken and written).
Salary and Benefits
We offer a competitive compensation package, including:
Base Monthly Salary: $600-$800,Quarterly Bonus: Maximum 704$/Quarter, Annual Bonus:704$
Leave Policies: Statutory holidays, paid annual leave
Mục lương: 15.660.000₫ - 20.880.000₫ một tháng
Địa điểm việc làm: Làm việc trực tiếp