Customer Service Representative

OIA Global provides customers with an unparalleled suite of scalable and flexible supply chain solutions. Supported by 1,300 forward-thinking employees, we specialize in 3PL, 4PL, sustainability, technology, contract logistics, packaging design and optimization, and raw materials management. Since 1988, we have grown into a $1.3 billion company with a presence in 27 countries and industry expertise in fashion and apparel, consumer goods, healthcare, energy, and industrials.
OIA Global is privately held by LDI, Ltd.
Role Summary
You provide day-to-day coordination and administrative support to the customer service team, keeping order data accurate and delivery information up to date so the team can serve the key customer reliably. You are the dependable support layer that keeps orders moving.
Supervisory Responsibilities
None.
Key Responsibilities & Duties
Support order entry and data maintenance in Optilink, ensuring accuracy under the guidance of Representatives and the Supervisor.
Track order and delivery status; flag delays, discrepancies, and errors early to the Representative or Supervisor.
Prepare, file, and maintain order documentation and records in Optilink and SharePoint.
Follow the key customer's routing, labelling, and documentation requirements, flagging anything that may not comply.
Support sample coordination and follow-up with vendors and internal teams.
Assist with accounts-receivable and accounts-payable data entry and invoice filing.
Respond to routine customer and internal queries; escalate complex issues promptly.
Support the preparation of standard service reports.
Qualifications & Requirements
Diploma in Business, Logistics, Supply Chain, International Business, or a related field.
0-1 years' experience, or a recent graduate; internships in a service or coordination role an advantage.
Proficiency in MS Office (Excel, Outlook); willingness to learn Optilink and internal systems.
Good written and verbal communication; strong attention to detail and reliability.
Physical Requirements:
The employee must occasionally lift and/or move up to 30 pounds, particularly luggage while traveling.
A minimum of 50% travel within the regionally and internationally is required.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We offer an exciting and growth-oriented work environment, and OIA employees enjoy competitive salaries and excellent benefits.