Customer Service Specialist (French)

Job Title
Customer Service Specialist (French)
Job Description
The Advisor, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Key Responsibilities
Handle inbound and/or outbound customer queries via call, chat, or email
Provide timely and accurate resolutions to customer concerns
Ensure high customer satisfaction (CSAT) through quality service delivery
Follow defined workflows, SOPs, and compliance guidelines
Accurately update customer interactions in CRM systems
Meet productivity and quality metrics (AHT, FCR, CSAT, etc.)
Escalate complex issues to relevant teams when required
Support additional tasks such as basic troubleshooting or account assistance
Eligibility Criteria
Fluency in French and good command of English (B1-B2 level or above)
Minimum 0-2 years of experience in customer service/BPO (freshers can apply)
Strong communication and interpersonal skills
Basic computer knowledge and typing skills
Willingness to work in rotational shifts
Preferred Qualifications
Experience in voice/chat support
Exposure to CRM tools or customer support platforms
Customer-first mindset with problem-solving skills
What We Offer
Competitive salary + performance incentives
Training and career development opportunities
International exposure and structured growth path
Friendly and professional work environment