Logistics Operations SupervisorUrgent job

JOB SUMMARY
The role of Logistics Operation Supervisor is a developmental position within the country management where the responsible job holder will manage logistic operations, processes, and systems to achieve the strategic and operational plans by implementing the strategy and ensuring customer expectations requirements are consistently met and delivered. Oversee the process of import & export shipment including arranging for pick-up or inland transportation, booking, document preparation, forwarding, follow-up with tracking and tracing to final destinationand data quality requirement.
CORE RESPONSIBILITIES
• Be the primary point of contact for the Customers and internal FLS offices
• Actively build strong relationships with customers and gain knowledge of their business needs
• Ensure smooth execution of the end-to-end process, by working closely with the customer, suppliers and internal stakeholders
• Lead the logistics operations to achieve the operations key performance metrics and the required service standards
• Select shipment routes, based on nature of goods shipped, transit times, or security needs.
• Provide shipment status notification to exporters, consignees, or insurers.
• Participate in selection and contracting airlines, steamship lines, agents, carriers, and other vendors.
• Negotiate rates for individual air and sea shipments (import/export).
• Ensure customer service effectiveness in maintaining communication with vendors, shippers, customers, carriers and overseas agents throughout the shipment process.
• Provide timely response to inquiries relating to job costing, shipment status, revisions, and invoices from agents, customers and carriers.
• Inform customers of shipping options, transit times, trans-shipments, or regulations affecting movement of cargo.
• Monitor and analyze jobs profitability, establish business controls, and provide solutions to minimize costs and increase revenue.
• Pro-active reporting and consultation with the internal and external Management
• Create new shipping details in Cargowise
• Issuing of invoices and follow up payments