Trang 6 - Việc làm nhân viên customer service tại Hồ Chí Minh (390 việc)

- Support and handle all customer requirements (pick-up and delivery arrangements, free time, closing time, SI cut-off, customs clearance, cargo insurance, etc
- Ensure all charges and related documents are collected from customers, overseas partners, and local agents

- Experience in customer service team management is an advantage
- Follow up customers' enquiries on parcel status via email and groups in different communication apps

- Prepare shipment invoices to customer, prepare the payment to carrier and buy the MB/L
- Send pre-alert to overseas offices within 3 working days after on board date, trace the shipment and report shipment status to customer and overseas offices

- Collaborate closely with the back-office services for Customer Order Management to ensure timely fulfillment of orders, processing of order changes and escalation of NCMs
- Additional tasks within Customer Service team: Provide efficient back-up to team-mates

- Communicate with Suppliers/Shipping Companies/Customers/Overseas offices effectively, providing good customer service and timely response to enquiries
- Proactive working attitude, good service mind and pay attention to details

- Liaise with customers, shipping lines, vendors, and overesea offices to handle Air and Sea export and import shipments
- Issuing the debit note/invoice to customers/ oversea partners

- Work closely with customers, carriers, customs brokers, and internal teams to ensure timely cargo movement and documentation accuracy
- Track shipments and provide status updates to customers and internal stakeholders

- Customer Review Management: Monitor and handle customer feedback on review platforms
- Customer Satisfaction Monitoring: Analyze daily feedback to assess customer satisfaction and improve support processes
Xem tất cả: LF Global Tech tuyển dụng việc làm - Việc làm tại Hồ Chí Minh

- Handled customer inquiries via inbound/outbound calls and live chat, delivering prompt, accurate, and satisfactory solutions to their concerns and service requests
- Enhanced customer experience at SF International Express by demonstrating professionalism, empathy, and a strong service mindset in every interaction

- Tư duy dịch vụ khách hàng (Customer Service Mindset)
- Chế độ nghỉ phép cho nhân viên từ 12-14 ngày/năm

- Provide 1:1 customer service via OTT platforms, ensuring timely and helpful assistance
- At least 3-4 years of relevant experience in international Customer Support/Service (especially from education sector will be a plus)

- At least 3-5 years customer service experience handling the responsibilities outlined above
- Previous background should include knowledge of parts and nomenclature as well as demonstrated ability to deal with customers

- Mainly doing Pricing &Customer Service, including:
- Make quotation to customers, oversea agents under various terms: EXW, DAP, DDP, etc

- Continuously identify service gaps, make recommendations, and implement solutions to enhance customer satisfaction
- With a minimum 6 years working experience in the logistics industry and proven track record in Customer Service/Operations

- Working with customers to handle test request for testing services of textiles or footwear
- Experience in Customer Service field is preferred

- Delivery Service Excellence and Customer Intimacy by offering compelling services, competitive pricing and relevant capabilities
- Support the finance department in following up on customer payment settlements

- Nghỉ lễ, phúc lợi nhân viên theo Luật Lao động Việt Nam
Xem tất cả: CÔNG TY TNHH KLEOS LOGISTICS tuyển dụng việc làm

- We are looking for a motivated and detail-oriented Customer Service Representative to join our team and provide top-notch support to clients in the Texas time zone
- Proven experience in a customer service role is preferred
Xem tất cả: WIN NGUYEN GROUP tuyển dụng việc làm - Việc làm tại Hồ Chí Minh

- Nhân viên toàn thời gian

- We are currently recruiting for the position of Customer Service to support the company
- Provide accurate and satisfactory answers to customer queries/ concerns via phone, email, webchat, Linkedin, [protected info] other social media interactions within service level agreement
Mọi người cũng đã tìm kiếm
Chức danh: Customer Service Staff · nhân viên customer service · Customer Service Supervisor · Customer Service Executive · customer services manager
Địa điểm: Hà Nội · Hồ Chí Minh · Đà Nẵng · Cần Thơ · Hải Phòng · thêm ›
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