GO VAP | Customer Service | Entry-Level

Job Description
Customer Service - Travel Application
Contact customers via outbound calls, inbound calls, emails, chat, and messages to assist with issues related to travel advice, accommodations, cancellations, changes, and complaints. Provide accurate, valid, and complete information using appropriate tools, methods, and processes. Ensure high-quality customer care and a positive customer experience.
Salary & Benefits
Average income:
10,000,000 - 12,000,000 VND/month
Base salary:
7,500,000 VND/month
Meal allowance:
500,000 VND/month
Night shift allowance:
30% of base salary
KPI bonus:
900,000 - 1,200,000 VND/month
Full salary during 2-month probation
Working Schedule
2 days off per week
Rotating shifts 24/7, 9 hours per shift (including 1.5-hour break)
Training period: Monday to Friday (09:00 AM - 06:00 PM)
Location:
QTSC1 Building, Quang Trung Software City, District 12, Ho Chi Minh City
Benefits
Full social and health insurance
24/7 accident insurance
14 annual leave days
13th-month salary
Annual health check
International, modern, and professional working environment
Requirements
Proficient in English (speaking, listening, writing, and reading) - 100% English working environment