Mô tả Công việc
The Sales Operations Executive is responsible for supporting the sales team through efficient order processing, sales coordination, reporting, customer support, and cross-functional communication. This role ensures smooth execution of sales operations, accurate data management, and timely coordination with internal departments and customers to achieve business objectives.
Order Processing & Coordination
Ensure sales orders are entered into the SAP system accurately and on time, including product details, pricing, sticker information, and other related requirements.
Coordinate with logistics and production teams to ensure on-time delivery for international customers.
Monitor order progress and proactively update sales teams and customers regarding shipment/order status, delivery schedules, or issues.
Ensure all order-related shipping documents (draft and original versions) are properly reviewed and sent to customers in a timely manner.
Sales Team & Customer Support
Support customer relationship management through timely communication and follow-up.
Assist the sales team in preparing presentations, product samples, and supporting materials for customer meetings and shipments.
Conduct basic market research on competitors, potential customers, and new markets to support
business development activities when required.
Support preparation of sales reports, sales performance tracking, and data analysis.
Arrange meeting rooms, prepare samples, coordinate transportation, and manage logistics for customer visits and meetings.
Cross-functional Collaboration
Liaise with internal departments including production, logistics, and finance to ensure efficient order fulfillment and operational coordination.
Work closely with the finance/accounting team to ensure invoices are processed accurately and customer payments are properly tracked.
Support internal communication to resolve operational issues effectively and promptly.
Reporting & Analysis
Prepare and analyze sales reports, KPIs, forecasts, and other business performance reports using Excel, SAP, Power BI, and related system tools.
Analyze weekly and monthly sales performance to provide actionable insights.
Process Improvement & Strategy Support
Recommend process improvements and operational enhancements to improve sales efficiency and customer satisfaction.
Collaborate with
sales managers on strategies to strengthen customer engagement and support sales growth.
Expense Management & Budget Control
Manage and monitor departmental expenses including sampling costs, guest expenses, courier fees, and related operational costs.
Track departmental spending and identify opportunities for cost optimization and resource efficiency.
Ensure all expenses comply with company policies and approved budgets.
Other Duties
Perform additional assignments and responsibilities as requested by the Line Manager.
