Senior Officer - Service Excellence Attendant (Customer Service/ Experience)

Job Summary
Responsible for greeting all visitors with exceptional customer service, ensuring a warm welcome,
professionalism, and attention to every detail.
Key Responsibilities
Welcome all visitors (customers, partners, suppliers) with warmth, professionalism, follow
Gamuda Land's service standards.
Be the key contact person throughout the guest journey - ensuring smooth transitions
from arrival to waiting and departure.
Escort or guide guests to designated areas, ensuring comfort and clear communication.
Engage with guests proactively to anticipate needs, offer refreshments, and provide
assistance with a personal touch.
Record and utilize customer preferences, visit history, and feedback in the CRM system to
enhance future experiences.
Coordinate with T&P and Tea Lady teams to ensure the right ambience (music, scent,
lighting, F&B) and readiness of Sales Gallery's operation.
Collect guest feedback post-visit and summarize insights for the Service Excellence team.
Handle all incoming calls courteously and direct them to the appropriate departments;
record and follow up on missed calls.
Summary and order stationeries, medicine, grocery and follow up the inventories;
Maintain the reception counter in the neat and tidy manner; always pay attention to
surrounding (facilities, customer's needs)
To comply and adhere to all matters pertaining to Quality, Safety & Health and Environment
related to the job scope and workplace as required by the Company;
Any other duties that may be assigned from time to time by the management.
Qualifications
College Degree in Hospitality & Tourism Management or Administration;
Competencies Required
Prior experience in customer service, hospitality, or front office roles is an advantage.
Skills & Abilities
Excellent interpersonal and communication skills both Vietnamese and English
Proficient in MS Office
Great customer service mindset, problem solving skills