Việc làm customer support specialist tại Hồ Chí Minh (586 việc)
- Provide technical assistance and support to customers via phone, email, and live chat
- Stay updated on product features, enhancements, and industry trends to provide informed customer support
- Mô tả Công việc.
- Phân tích và làm báo cáo cho cấp trên bên Đức hàng tuần.
- Additionally, 30% of your focus will be on customer support, where you'll serve as a primary point of contact for client inquiries and concerns
- Working closely with senior team members, you'll ensure a seamless transition onto our platform, meticulously setting up client accounts and providing initial technical support
- As a Customer Support (Support Analyst), you will:
- Track support inquires through the support CRM ensuring the customer issue is resolved
- Coordinate with the development team to understand customers' issues and get them solved
- Love to work with customers and external communications
- Your responsibilities include setting up client accounts accurately and offering initial support during the implementation phase
- Administrative Support (20%): Your role involves assisting in the preparation of various client-related documents such as proposals and contracts
Xem tất cả: Công ty TNHH ELSA VIỆT NAM tuyển dụng việc làm
- Theo dõi hoạt động bộ phận Marketplace Support (Sales Admin) để đảm bảo các chứng từ, thủ tục, hóa đơn, công nợ được thực hiện đúng quy trình
- Manage the day to day operation within your assigned team including process escalating, quality checking and customer needs
- Serving customers online (live chat, Facebook, hotline) along with your team members to make sure highest standards are maintained
- We are looking for the people can handle the customer oversea or local who able to communicate
- Have skill for word, excel, PPT, PDF, Mailling (to prepare the contract, INV, PKL, international trade docs ), research the market, contact customers, arrange the marketing reports and sale reports
- We are looking for a dynamic and customer-focused individual to join our team as a Customer Experience Specialist at Maison RMI
- As a Customer Experience Specialist, your primary responsibility will be to enhance the overall customer experience and satisfaction across both offline and online channels
Xem tất cả: Tìm việc làm Specialist
- Respond to global customer's inquiries via phone, email, or chat and ensure that all their problems have been resolved timely with a satisfactory resolution
- Research and identify solutions/answers, provide prompt and accurate feedback to customers
- Support Product Development Team to create good products that customers really want and need
- Apply Inbound Marketing strategy in each stage to bring success to customers in using the company's products/services
- Handle and resolve customer inquiries via email, live chat
- Contact customers to receive positive feedback and convert into online reviews and testimonials
Xem tất cả: FIREGROUP technology tuyển dụng việc làm
- Đề xuất các chương trình khuyến mại, trưng bày, mời dùng thử, thi đua tại kênh phụ trách, theo đồng thuận của Giám đốc kinh doanh và Customer Marketing Manager
- Proven experience as a Tech Support Specialist or similar role
- Provide timely and accurate technical assistance to customers via various channels, including phone, email, and chat
Xem tất cả: Việc làm tại Hồ Chí Minh - Tìm việc làm Technical Support
- We are looking for a dynamic and customer-focused individual to join our team as a Customer Experience Specialist at Maison RMI
- As a Customer Experience Specialist, your primary responsibility will be to enhance the overall customer experience and satisfaction across both offline and online channels
Xem tất cả: Việc làm tại Hồ Chí Minh
- Maison Retail Management International is seeking to recruit a dedicated Customer Experience Compliance Specialist to enhance the quality of customer interactions across selected brands
- Aligning KPIs with customer experience objectives and ensuring reward structures support desired behaviors
Xem tất cả: Tìm việc làm Compliance Specialist
- Comply with Microsoft Code of Business Conduct and strictly follow data privacy guidelines in all customer communications and interactions with Microsoft - never put customer PII at risk
- At least 1 year experience inCustomer Services
- Support and make report required by Supervisors/ Manager
- Respond promptly to customer inquiries via email, live chat, phone, etc
- Cross-Functional Collaboration:Collaborate with various departments, including Human Resources, Marketing, and Senior Leadership, to ensure alignment and consistency in messaging across the organization.
- Bachelor's degree in Communications, Public Relations, Marketing, or a related field.
Mọi người cũng đã tìm kiếm
Chức danh: IT Support · Customer Service · application specialist · Administration Specialist · nhân viên it support
Địa điểm: Hà Nội · Hồ Chí Minh · Đà Nẵng · Cần Thơ · Hải Phòng · thêm ›
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