Agentic AI & Automation Specialist - Customer Service, Mobility Aftermarket Division

Company Description
The Bosch Group is a leading global supplier of technology and services, in the areas of automotive and industrial technology, consumer goods as well as building technology.
Bosch established its first representative office in Ho Chi Minh City in 1994. Since 2007, Bosch has expanded its footprint in Vietnam where it has branch offices in Hanoi and Da Nang, as well as a Powertrain Solutions plant in the Dong Nai province to manufacture pushbelts for continuously variable transmissions (CVT) in automobiles. In addition, Bosch operates Bosch Global Software Technologies Vietnam (BGSV) as well as an automotive R&D center for mobility solutions in Ho Chi Minh City.
As of December 31 2023, Bosch employed approximately 6,300 associates in Vietnam. Bosch has diversified businesses in Vietnam. Today, all four Bosch business sectors, namely Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology have operations in the country. Bosch Vietnam is currently active with many business divisions: Mobility Aftermarket, Drive and Control Technology, Power Tools, Building Technology, Two-Wheeler and Powersports and Sales Original Equipment, AquaEasy, Home Appliances and Supply Chain Consulting.
Additional information is available online at: [protected info], [protected info] and [protected info]
Job Description
Identify opportunities to apply AI, data, automation, and digital technologies to improve Customer Service processes and customer experience.
Develop and support AI solutions, AI assistants, chatbots, and agent workflows for repetitive and data-driven Customer Service activities.
Build and maintain automation solutions using Power Platform, Power Automate, APIs, N8N and other relevant technologies.
Integrate data and AI solutions with internal systems, databases, and business applications.
Support the implementation, testing, deployment, troubleshooting, and continuous improvement of data, AI, and automation solutions.
Translate business needs into practical data-driven and AI-enabled solutions, working closely with Customer Service process owners and stakeholders.
Ensure appropriate data quality, governance, documentation, and compliance throughout the solution lifecycle.
Share best practices and reusable solutions across Customer Service and regional teams.
Support senior team members in complex AI, automation, and AI-agent initiatives, while promoting data and digital skills within the team.
Qualifications
Bachelor's degree in Computer Science, Data Science, Information Technology, Engineering, or a related field.
Minimum 3 years of experience in AI, automation, business intelligence, or digital solutions, preferably in a business or Customer Service environment.
Good knowledge of Python and SQL, with practical experience in data integration & process automation.
Experience with Microsoft Power Platform, especially Power Automate; knowledge of APIs and MCP.
N8N and system integration is an advantage.
Experience with Generative AI, LLMs, RAG, or AI agents and their practical business applications.
Experience in developing or supporting automation workflows, or AI-powered solutions.
Strong analytical and problem-solving skills, with the ability to translate business requirements into practical technical solutions.
Good understanding of data quality, governance, security, and responsible use of AI.
Strong communication and stakeholder management skills, with the ability to work effectively with both technical and business teams.
Proactive, flexible and willing to continuously learn and apply new AI, data, and digital technologies.
Additional Information
Committed 13th month bonus
Collaboratively yearly performance bonus
Meal & Parking allowances
Premium insurance for employee
Flexible benefits
Domestic and international training opportunity
Career development program with buddy and mentoring program
Good benefits of company activities, team building and year end party
Opportunity to work in global projects of fast developing company and being a part of innovation team contributing initiative ideas to the digital transformation era
Disclaimer:
Bosch does not charge any fees from candidates for interview participation under any circumstances
Bosch does not request candidates to download applications or click on any links that require fees or lack credibility
Bosch does not collect personal information without permission
Candidates are advised to verify the authenticity of recruitment information by visiting Bosch's official career website ([protected info]) or contacting Bosch directly through official communication channels
If you encounter any suspicious activity or have doubts about the legitimacy of recruitment communications, please report them immediately to Bosch Vietnam