Customer Service Leader

MISSION:
We are looking for a Customer Service Leader to join our strong team
In this store, service is the differentiating factor and we are looking for an inspiring, customer-obsessed teammate who can spread the WOW experience in-store
RESPONSIBILITIES:
- Customer Delight
- Guarantee a professional, adapted, and personalized dialogue both online and offline
- Guarantee the delight of each customer
- Help my customer before and after the whole purchase process, if he/she wishes, to develop a personalized relationship with him/her
- Human Management
- Recruit, train, and develop their competencies and talent
- I prepare the managers for the company
- Ensure the professional skills of teammates in the cash till and welcoming desk, as well as spreading the delightful spirit throughout the store
- Be the HR referent for the store (hour records for night work, holidays, and overtime)
- Guarantee the cash till and welcome desk team planning for the store
- Be the duty manager of the day for the Store (with captain KPIs)
- Be the example of the delighted spirit
- Customer Relations Management + customer journey project management
- Led and implemented all customer-related projects, including being a Technology relay
- Have the CI mindset to provoke and propose solutions to keep improving customer delight
- Analyse data of customers to provide actionable insights for sports leaders and communication relay
- Cash flow management
- Manage the cash flow of the store
- Manage the physical and technical implementation of the Welcome Desk and Cash Till
- Propose and implant new services and the best means of payment solutions for my customers
- Manage all the cash processes in-store