Trang 8 - Việc làm customer service staff (685 việc)

- At least 03 years of experience in Customer Service Position or similar
- Receive information from customers (PO, spec, packaging, testing requirement)

- Liaise with "Customer Technical Services" for product knowledge and application upgrade for correct order interpretation and customer advice
- Responsible for delivering world class customer service to our customer base

- Answer customer inquiries on Alibaba and via email
- Help customers with questions about products, orders, shipping, etc

- Support and handle all customer requirements (pick-up and delivery arrangements, free time, closing time, SI cut-off, customs clearance, cargo insurance, etc
- Ensure all charges and related documents are collected from customers, overseas partners, and local agents

- Work closely with customers, carriers, customs brokers, and internal teams to ensure timely cargo movement and documentation accuracy
- Track shipments and provide status updates to customers and internal stakeholders

- Assist team leader to monitor operation and documentation staff to complete the daily work timely
- Prepare shipment invoices to customer, prepare the payment to carrier and buy the MB/L

- Assist team leader to monitor operation and documentation staff to complete the daily work timely
- Prepare shipment invoices to customer, prepare the payment to carrier and buy the MB/L
Xem tất cả: Việc làm tại Hồ Chí Minh

- Customer Review Management: Monitor and handle customer feedback on review platforms
- Customer Satisfaction Monitoring: Analyze daily feedback to assess customer satisfaction and improve support processes
Xem tất cả: LF Global Tech tuyển dụng việc làm - Việc làm tại Hồ Chí Minh

- Collaborate closely with the back-office services for Customer Order Management to ensure timely fulfillment of orders, processing of order changes and escalation of NCMs
- Additional tasks within Customer Service team: Provide efficient back-up to team-mates
Xem tất cả: CÔNG TY TNHH BASF VIỆT NAM tuyển dụng việc làm

- Handled customer inquiries via inbound/outbound calls and live chat, delivering prompt, accurate, and satisfactory solutions to their concerns and service requests
- Enhanced customer experience at SF International Express by demonstrating professionalism, empathy, and a strong service mindset in every interaction

- Communicate with Suppliers/Shipping Companies/Customers/Overseas offices effectively, providing good customer service and timely response to enquiries
- Proactive working attitude, good service mind and pay attention to details

- Maximum communication to customer and commitment of conflict solving, customer service is creating value added to company's brands and images
- Providing services to customers before, during and after purchases

- Experience in customer service team management is an advantage
- Follow up customers' enquiries on parcel status via email and groups in different communication apps

- Customer service and care of the customer
- Customer service and care of the customers

- Respond clearly, promptly, tactfully to customers' inquiries regarding the status of their accounts
- Prepare basic documents in response to orders received from sales personnel or from established customers

- Ensure customer satisfaction with Thygesen's products and services through regular contact and follow-ups
- Manage customer accounts, oversee the progress and costs of development projects

- Liaise with customers, shipping lines, vendors, and overesea offices to handle Air and Sea export and import shipments
- Issuing the debit note/invoice to customers/ oversea partners

- Tư duy dịch vụ khách hàng (Customer Service Mindset)
- Ghi nhận đầy đủ thông tin khách hàng vào hệ thống CRM (Customer Relationship Management)

- Work closely with customers, carriers, customs brokers, and internal teams to ensure timely cargo movement and documentation accuracy
- Track shipments and provide status updates to customers and internal stakeholders

- Trình độ học vấn:Tốt nghiệp Cao đẳng/Đại học chuyên ngành Ngoại thương, Logistics, Kinh doanh quốc tế, Xuất nhập khẩu hoặc các ngành liên quan.
- Nắm rõ các loại chứng từ vận tải (B/L, D/O, giấy báo hàng) và quy định liên quan.
Mọi người cũng đã tìm kiếm
Chức danh: Customer Service Staff · nhân viên customer service · Customer Service Supervisor · Customer Service Executive · customer services manager
Địa điểm: Hà Nội · Hồ Chí Minh · Đà Nẵng · Cần Thơ · Hải Phòng · thêm ›
Nếu gặp bất cứ vấn đề gì cần hỗ trợ, hãy gọi tới HOTLINE hoặc gửi thư về địa chỉ email bên dưới để được hỗ trợ.
Giải thưởng
của chúng tôi
Giải đồng
Chương trình Make in Viet-Nam 2023
Top 3
Nền tảng số tiêu biểu của Bộ TT&TT 2022
Top 10
Doanh nghiệp khởi nghiệp sáng tạo Việt Nam - Hội đồng tư vấn kinh doanh ASEAN bình chọn
Top 10
Dự án xuất sắc nhất Viet-Solutions 2020 - Chương trình Chuyển đổi số Quốc gia của Bộ TT&TT



