Việc làm customer service executive (1.695 việc)

- Oversee service areas -Customer Contact Points (Cashier, Service Lounge, Kid's Lounge, AvenueL Lounge, etc
- Proactively contribute ideas to improve the quality of customer service

- Update procedures , contact with customers to ensure the booking process information in accordance with procedures prescribed by each customer
- Quotations for each customer request and payment tracking system

- Drive the aligned sales turnover through the assigned customers
- Responsible for fast feedback to customer once receive the enquiry

- Our potential customers are all over the world
- Your job is to find new customers in potential markets such as UK, France, USA, Japan, India, Australia, Denmark

- Trình độ học vấn:Tốt nghiệp Cao đẳng/Đại học chuyên ngành Ngoại thương, Logistics, Kinh doanh quốc tế, Xuất nhập khẩu hoặc các ngành liên quan.
- Nắm rõ các loại chứng từ vận tải (B/L, D/O, giấy báo hàng) và quy định liên quan.

- Maximum communication to customer and commitment of conflict solving, customer service is creating value added to company's brands and images
- Providing services to customers before, during and after purchases

- Complete daily customer service activity within respective customer servicing cluster, including standard operating procedure (SOP), shipment reports, system operation, customer requirements
- Work closely with terminal handling team/ nominated agent/local service suppliers to ensure cargo operation and dispatch of airfreight in accordance with relevant parties

- Work closely with customers, carriers, customs brokers, and internal teams to ensure timely cargo movement and documentation accuracy
- Track shipments and provide status updates to customers and internal stakeholders

- The Customer Service Executive supports the Customer Service Manager in delivering a seamless ownership journey for clients
- Experience: 1-3 years of experience in customer service or client-facing roles, preferably in real estate or luxury hospitality

- We are looking for a dedicated German-speaking Customer Service Executive to join our team
- You will play a key role in ensuring our customers have a seamless experience by addressing their inquiries and resolving issues related to our app and services
Xem tất cả: CÔNG TY TNHH SCIFATE VN tuyển dụng việc làm

- Work closely with customers, carriers, customs brokers, and internal teams to ensure timely cargo movement and documentation accuracy
- Track shipments and provide status updates to customers and internal stakeholders
Xem tất cả: Việc làm tại Hà Nội

- Liaise with "Customer Technical Services" for product knowledge and application upgrade for correct order interpretation and customer advice
- Responsible for delivering world class customer service to our customer base

- Support and handle all customer requirements (pick-up and delivery arrangements, free time, closing time, SI cut-off, customs clearance, cargo insurance, etc
- Ensure all charges and related documents are collected from customers, overseas partners, and local agents

- Respond to customer inquiries promptly via our customer support platform and customer service phone number
- 1-2 years of experience in customer service or concierge roles, preferably supporting US-based customers

- We are looking for a proactive and detail-oriented Customer Service Executive (Sea Export) to join our growing team
- Check and propose suitable sailing schedules based on customer inquiries

- Hỗ trợ Nghiệp vụ (Outbound):Thực hiện các chiến dịch/chương trình định kỳ và các cuộc gọi hỗ trợ ban đầu về bồi thường.
- Báo cáo hoạt động hằng ngày của Call Center.

- Tốt nghiệp Cao đẳng, Đại học các trường có liên quan đến Ngoại thương, kinh tế vận tải biển, Logistics, Xuất nhập khẩu.
- Tiếp nhận thông tin báo giá hàng door to door Nam Bắc và ngược lại (sắt , biển, bộ) theo Case.

- Fulfill other tasks as assigned by Customer Service Manager
- Excellent customer service skills

- Ensure the accurate and timely movement of ocean freight to- and from specific locations within the service standards agreed with the Customer
- Minimum 3 years of relevant working experience (4PL/ Control Tower/Customer Service) in the industry

- At least one year of experience in Customer Services
- Professionally deals with customers' inquiries promptly
Mọi người cũng đã tìm kiếm
Chức danh: Customer Service Executive · Customer Service Staff · nhân viên customer service · Customer Service Supervisor · customer services manager
Địa điểm: Hà Nội · Hồ Chí Minh · Đà Nẵng · Cần Thơ · Hải Phòng · thêm ›
Nếu gặp bất cứ vấn đề gì cần hỗ trợ, hãy gọi tới HOTLINE hoặc gửi thư về địa chỉ email bên dưới để được hỗ trợ.
Giải thưởng
của chúng tôi
Giải đồng
Chương trình Make in Viet-Nam 2023
Top 3
Nền tảng số tiêu biểu của Bộ TT&TT 2022
Top 10
Doanh nghiệp khởi nghiệp sáng tạo Việt Nam - Hội đồng tư vấn kinh doanh ASEAN bình chọn
Top 10
Dự án xuất sắc nhất Viet-Solutions 2020 - Chương trình Chuyển đổi số Quốc gia của Bộ TT&TT



