Customer Service Manager

🚀 NEWERA INC. IS HIRING | CUSTOMER SERVICE MANAGER (FINTECH)
NewEra Inc. is looking for an experienced Customer Service Manager to build and operate a high-quality Customer Service function for our FinTech / E-wallet platform.
📍 Location: Ho Chi Minh City | Onsite
💼 Employment: Full-time
👤 Experience: 5+ years in CS/CX, including 2+ years managing a team of 10+
What you'll do:
Build & optimize CS operations across Chat, Hotline & Email
Establish SLA, QA, CSAT/NPS, KPI & escalation frameworks
Analyze CX data and identify root causes for service improvement
Build SOPs for critical cases: refunds, disputes, locked accounts & fraud
Collaborate with Product, Operations & Risk teams to improve customer experience
Drive continuous improvement and ensure compliance & risk management
We're looking for someone who has:
✅ Strong CS/CX management experience
✅ FinTech / Payment / E-wallet experience is a strong plus
✅ Experience building CS operations from 0→1
✅ Good understanding of CRM/Helpdesk tools & CX metrics
✅ Strong leadership, analytical and problem-solving skills
📩 Apply now: [protected info]
Subject: [Customer Service Manager] - [Full Name]
If you're passionate about Customer Experience + FinTech Operations, we'd love to hear from you! 🚀
#NewEraInc #Hiring #CustomerServiceManager #CustomerExperience #FinTech #Ewallet #Payment #CustomerService #HoChiMinhCity #Recruitment